SeniorAdministrator - Microsoft Forefront Identity Manager
India
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Job Description
SeniorAdministrator - Microsoft Forefront Identity Manager

Job Summary

The Senior Administrator for Support & Operations plays a pivotal role in delivering advanced technical support and operational excellence. This role focuses on troubleshooting, root cause analysis, and implementing effective solutions to enhance customer satisfaction and maintain a secure operational environment. The position is essential for ensuring adherence to quality standards and regulatory requirements, while driving improvements in service delivery and security posture.

Key Responsibilities

1. Provide Advanced Technical Support By Utilizing Microsoft Identity Manager And Active Directory To Troubleshoot Complex Incidents, Conduct Root Cause Analysis, And Implement Effective Solutions For Security And Operational Issues.
2. Collaborate With Cross-Functional Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Strong Security Posture.
3. Manage And Update Knowledge Base Articles Related To Microsoft Identity Manager And Active Directory, Facilitating Knowledge Sharing And Training Initiatives For New Analysts.
4. Drive Value-Adding Activities, Including Coaching Analysts And Training Newcomers On Best Practices In Identity Management And Operational Processes.
5. Ensure A Positive Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Mitigating Security Threats To Enhance Customer Satisfaction Metrics.

Skill Requirements

1. Proficient In Microsoft Identity Manager And Active Directory, Demonstrating Solid Technical Understanding And Practical Application Of These Technologies.
2. Strong Problem-Solving Skills And The Ability To Perform Root Cause Analysis On Complex Technical Issues.
3. Familiarity With Incident Management Processes And Tools, Ensuring Compliance With Quality Standards And Regulatory Requirements.
4. Excellent Communication And Collaboration Skills For Effective Teamwork And Customer Interaction.

Other Requirements

1. Microsoft Certified: Identity And Access Administrator Associate (Optional But Valuable).
2. Oracle Identity Manager Certification (Optional But Valuable)
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.