SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
India
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Job Description
SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
Noida, Uttar Pradesh

Job Summary

As a member of the Remote Desktop Support team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users and peers. The candidate will support the end user remotely. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the team. The candidate will also provide dispatch support to onsite technician.

Key Responsibilities

As a Remote Desktop Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:\r\n•\r\nProvide remote support over the phone or chat to customer that includes:\r\n•\r\nInstall and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.\r\n•\r\nPerform software updates, Configuration changes, or Software installations.\r\n•\r\nIdentifies potential issues that could adversely impact End User experience and follows through on action steps to prevent

Skill Requirements

Manage the ticket queue and ensure tickets are resolved and closed within the defined service\r\n•\r\nlevel agreement.\r\n•\r\nRespond to end-user requests for updates on ticket status and promptly follow up as needed.\r\n•\r\nCoordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)\r\n•\r\nCoordinate with Level 3 support groups and project teams for service delivery enhancements,\r\n•\r\nmaintenance and upgrades.\r\n•\r\nHands on experience on Windows/MS Office Troubleshooting.\r\n•\r\nSupporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.\r\n•\r\nInstall software for and troubleshoot a wide range of applications.\r\n•\r\nConduct remote troubleshooting, Guide users with simple, step-by-step instructions.\r\n•\r\nUnderstanding of SharePoint/Active Directory/Citrix-VDI/SCCM/App Packaging/Print Services technologies.\r\nDesired Qualifications:\r\n• BS/BA/BE in Computer Science, Information systems, or an equivalent combination of\r\neducation or\r\nExperience:\r\n•\r\nOne to three years of experience in service delivery and End user hardware and software

Other Requirements

Configuration troubleshooting.\r\n•\r\nExperience with various desktop systems, operating systems, and diverse technical\r\n•\r\nenvironments.\r\n•\r\nExcellent customer service orientation and verbal communication skills.\r\n•\r\nShould be comfortable with night shifts.\r\n•\r\nGood Experience of Incident Management/ITIL Process.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.