SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
India
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Job Description
SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
Pune, Maharashtra

Job Summary

The EUC / FSO Support Engineer is responsible for delivering end-user computing and field services support across enterprise environments, ensuring high service quality, SLA compliance, and seamless user experience. The role combines remote EUC support with onsite/deskside (FSO) activities, focusing on incident resolution, request fulfillment, device lifecycle management, and on-site technical assistance for business users across GCC locations.

Key Responsibilities

Provide L1/L2 support for end-user devices (laptops, desktops, mobile devices) Troubleshoot Windows OS, Office applications, and enterprise tools Resolve incidents and service requests within defined SLAs Support user account management (AD, access issues, basic IAM) Provide VIP / executive user support where required

Skill Requirements

Windows 10/11, MS Office Suite Active Directory (basic user/group management) Endpoint troubleshooting (Dell/HP/Laptops, printers, peripherals) Networking basics (VPN, connectivity troubleshooting) ITSM tools (ServiceNow preferred)

Other Requirements

1. Microsoft Certified: Azure Administrator Associate (Optional But Valuable).
2. Itil Foundation Certification (Optional But Valuable)
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.