SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
India
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Job Description
SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
Lucknow, Uttar Pradesh

Job Summary

Key Responsibilities 🔹 End User Support Provide remote technical support for desktops, laptops, and virtual desktop environments Handle user issues via phone, chat, email, or ticketing tools Troubleshoot OS (Windows/Mac) issues, login problems, and performance concerns 🔹 Incident & Service Request Management Log, track, and resolve tickets using ITSM tools (ServiceNow / Remedy / Jira) Ensure adherence to SLAs, response, and resolution times Escalate unresolved issues to L2/L3 teams as required 🔹 Remote Access & Connectivity Support VPN, Citrix, VDI, and Remote Desktop (RDP) access issues Diagnose network connectivity and user authentication issues 🔹 Software & Application Support Install, configure, and troubleshoot enterprise applications (Office 365, Teams, Outlook, browsers) Support patch updates and software deployments 🔹 Hardware & Peripheral Support Assist users with printers, scanners, headsets, docking stations, etc. Coordinate with onsite teams/vendors for hardware replacements 🔹 Security & Compliance Follow IT security policies, including access controls and data protection Support endpoint security tools (antivirus, encryption, MFA tools) 🔹 Documentation Maintain knowledge articles and update SOPs Document recurring issues and resolutions for knowledge reuse

Key Responsibilities

Must-Have Skills Strong knowledge of: Windows OS (Windows 10/11) Basic Mac OS (good to have) Experience in remote support tools such as: Remote Desktop (RDP) Citrix / VDI / VMware Horizon Familiarity with Office 365 (Outlook, Teams, OneDrive, SharePoint) Understanding of Active Directory (user account management, password resets) Knowledge of VPN and basic networking (DNS, IP, connectivity)

Skill Requirements

Familiarity with Office 365 (Outlook, Teams, OneDrive, SharePoint) Understanding of Active Directory (user account management, password resets) Knowledge of VPN and basic networking (DNS, IP, connectivity)

Other Requirements

ITSM & Tools Experience with tools like: ServiceNow (preferred) BMC Remedy / Jira Service Management Ticket handling, prioritization, and SLA adherence
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.