SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
United States
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Job Description
SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
Others, Pennsylvania

Job Summary

Job Summary : DESK SIDE SERVICES : Provide L2 deskside and depot support for end-user devices

Job Role : SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Key Responsibilities

Job Responsibilities : • Provide L2 deskside and depot support for end-user devices • Support Manufacturing (MLL) workstations & compliance process • Troubleshoot and resolve hardware, software, and network-related issues • Handle laptop/desktop builds, imaging, and deployment • Manage asset tracking, inventory, and lifecycle activities • Support new hire onboarding (NH builds) and refresh activities • Coordinate with vendors (e.g., DHL, OEMs, Xerox) for repairs and logistics • Ensure adherence to SLA and ticket resolution timelines • Update and maintain accurate ticket notes in ServiceNow • Provide onsite support across multiple locations, with flexible scheduling • Handle escalations and critical incidents with ownership • Candidate He must report to these sites NA– United States – Lititz 400 West Lincoln Ave - 3 days/week (Monday–Tuesday–Wednesday) • Candidate He must report to these sites NA – United States – Fort Washington 7050 Camp Hill Rd, Building C – C0540 - 2 days/week (Thursday–Friday) role involves troubleshooting hardware/software issues, managing assets, and ensuring SLA compliance

Skill Requirements

Skill Requirement : • Provide L2 deskside and depot support for end-user devices

Other Requirements

Other Requirement : Network Knowledge
Maximum Salary (US):  88000
Minimum Salary (US):  54000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.