SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
United States
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Job Description
SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
Miami-Dade, Florida

Job Summary

Job Summary : Responsibilities and required expertise for a Windows 365 Cloud PC Support Engineer (L2), including monitoring service health, troubleshooting Cloud PC and identity issues, supporting incident resolution, performing maintenance, preparing reports, and having strong knowledge of Windows 10/11 Enterprise virtual desktops, Microsoft Intune, Azure networking, and Microsoft Entra ID within a global ITIL-based support environment
Job Responsibilities : • Key Responsibilities • Monitor Windows 365 Cloud PC service health, availability, and performance to ensure a stable user experience. • Troubleshoot complex Cloud PC, Windows desktop, identity, authentication, and access-related issues. • Support incident resolution, service restoration, and root cause analysis for recurring or critical issues. • Execute maintenance activities, patching coordination, governance checks, and operational readiness tasks. • Work with Microsoft Intune, Microsoft Entra ID, Azure networking, and endpoint security teams to resolve platform issues. • Prepare operational reports, service updates, issue summaries, and stakeholder communications. • Contribute to knowledge articles, standard operating procedures, and continuous improvement initiatives 

Key Responsibilities

NA

Skill Requirements

Skill Requirement : • Strong experience supporting Windows 10/11 Enterprise desktops or virtual desktop environments. • Hands-on operational experience with Windows 365 Cloud PC Enterprise. • Solid understanding of Cloud PC architecture, provisioning policies, licensing, and service dependencies. • Experience with Microsoft Intune, including device configuration, compliance policies, application deployment, and endpoint security policies. • Working knowledge of Microsoft Entra ID, including hybrid identity, Conditional Access, authentication, and access troubleshooting. • Understanding of Azure networking concepts such as VNets, subnets, NSGs, and connectivity impacts on Cloud PCs. • Strong troubleshooting skills in enterprise Windows OS administration and endpoint management. • Experience working in an ITIL-based L2/L3 support model. • Exposure to global support operations and follow-the-sun support models. • Excellent written and verbal communication skills with the ability to work independently in a global enterprise environment.

Other Requirements

NA
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.