SeniorAdministrator - Monitoring Tools, Event Monitoring
India
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Job Description
SeniorAdministrator - Monitoring Tools, Event Monitoring
Pune, Maharashtra

Job Summary

We are looking for a skilled PRTG Administrator to manage, optimize, and further develop our monitoring landscape based on Paessler PRTG Enterprise Monitor. In this role, you will ensure the reliability, visibility and performance of IT infrastructure and applications by continuously improving our sensor architecture, dashboards, alerts, and reporting. You will collaborate closely with network, server, application and security teams.

Key Responsibilities

Monitoring Administration & Operations • Operate, maintain and optimize the PRTG monitoring environment (on‑premises and cloud, including Scansor and AutoMonX • Perform system updates, patching, backups and license management • Monitor PRTG system health, storage usage and performance • Manage user accounts, roles and permissions • Provide 2nd/3rd-level support for monitoring-related incidents • Sensor & Probe Management • Configure and maintain sensors for servers, network devices, applications, databases, cloud services, IoT and environmental systems • Deploy and manage Core and Remote Probes for distributed locations • Troubleshoot sensor failures and optimize sensor configurations • Alerting & Notification Management • Create and maintain alert rules, notifications, and escalation paths • Ensure reliable detection of outages, performance degradations, and unusual behavior • Fine-tune thresholds to reduce false positives while maintaining monitoring accuracy • Dashboarding & Reporting • Build Adjust custom dashboards, maps, and reports for IT operations, management and service owners, using PRTG onboard features and Grafana • Visualize KPIs such as availability, capacity, and performance • Support teams with monitoring insights and provide data for root‑cause analysis • Integration & Automation • Support Integration of PRTG with external tools such as o SIEM/SOC systems o ITSM ticketing tools (ServiceNow) o Notification channels (WebEx, Email, SMS) • Automate repetitive tasks using PowerShell, Python, or the PRTG API • Develop custom sensors (REST, SQL, scripts) when required • Documentation & Support • Document sensor standards, naming conventions, monitoring guidelines and procedures • Support and train IT teams on PRTG dashboards, alerts and basic usage.

Skill Requirements

Required Skills & Qualifications • Hands‑on experience with PRTG Network Monitor administration • Good understanding of IT infrastructure o Networks (SNMP, NetFlow, WMI, ICMP) o Windows/Linux servers o Storage, virtualization, cloud services • Ability to write or adapt simple scripts (PowerShell, Python, Batch) • Understanding of APIs, REST sensors, and custom probes • Strong troubleshooting and analytical skills

Other Requirements

Preferred Qualifications • Experience with monitoring strategies in distributed environments • Familiarity with ITIL processes (Incident, Problem, Change) • Knowledge of automation or infrastructure-as-code concepts - optional • Experience integrating PRTG with ServiceNow • Experience with Grafana - optional
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.