SeniorAdministrator - Monitoring Tools, Event Monitoring
Mexico
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Job Description
SeniorAdministrator - Monitoring Tools, Event Monitoring
Others, Mexico State

Job Summary

Lead SAP operational monitoring and observability initiatives to ensure 24x7 system availability, proactive issue detection, and improved service reliability across SAP landscapes (ECC, S/4, HANA, PI/PO, BO, interfaces).

 E2.2 – SAP Operational Monitoring Lead (JD)\\\\r\\\\n1. Job Summary\\\\r\\\\nLead SAP operational monitoring and observability initiatives to ensure 24x7 system availability, proactive issue detection, and improved service reliability across SAP landscapes (ECC, S/4, HANA, PI/PO, BO, interfaces).\\\\r\\\\nDrive centralized monitoring governance, alert optimization, and incident prevention through tools such as SAP SolMan, Moogsoft, and AIOps platforms\\\\r\\\\n\\\\r\\\\n2. Key Responsibilities\\\\r\\\\nA. Monitoring Operations & Governance\\\\r\\\\n• Own end-to-end SAP monitoring (Availability, Performance, Interface, Batch jobs)\\\\r\\\\n• Ensure proactive alerting and incident detection across SAP landscapes\\\\r\\\\n• Define and maintain monitoring SOPs, runbooks, and escalation matrix\\\\r\\\\n• Ensure adherence to SLAs, OLAs, and operational KPIs\\\\r\\\\nInternal reference: Monitoring stabilization and alignment across tools like SolMan & Moogsoft has been a key operational focus\\\\r\\\\n________________________________________\\\\r\\\\nB. Alert Management & Optimization\\\\r\\\\n• Analyze alerts to identify noise, redundancies, and false positives\\\\r\\\\n• Drive alert rationalization, correlation, and threshold tuning\\\\r\\\\n• Implement event correlation & AIOps-driven improvements\\\\r\\\\n• Reduce alert volume and improve MTTR through automation\\\\r\\\\nInternal insight: SAP alert volumes are high (~16k+/year) with optimization opportunities via automation and correlation. \\\\r\\\\n________________________________________\\\\r\\\\nC. Incident & Problem Management\\\\r\\\\n• Lead monitoring-driven incident triage and ensure quick resolution\\\\r\\\\n• Identify recurring patterns and support Root Cause Analysis (RCA)\\\\r\\\\n• Work with L2/L3 teams to drive permanent fixes and elimination of repeat incidents\\\\r\\\\n• Support Major Incident Management (MIM) bridge calls\\\\r\\\\n\\\\r\\\\nD. Platform & Tool Management\\\\r\\\\n• Manage SAP monitoring tools: \\\\r\\\\no SAP Solution Manager (SolMan)\\\\r\\\\no Moogsoft / AIOps tools\\\\r\\\\no Interface monitoring tools\\\\r\\\\n• Maintain dashboards for: \\\\r\\\\no Real-time health monitoring\\\\r\\\\no Performance metrics\\\\r\\\\no Availability reporting\\\\r\\\\nInternal practice includes centralized dashboards and monitoring metric expansion\\\\r\\\\n\\\\r\\\\nE. Automation & Continuous Improvement\\\\r\\\\n• Drive monitoring automation initiatives (auto-remediation, self-healing)\\\\r\\\\n• Implement: \\\\r\\\\no Predictive alerting\\\\r\\\\no Automated first response actions\\\\r\\\\n• Improve operational maturity from reactive → proactive → predictive monitoring\\\\r\\\\nInternal transformation roadmap includes AIOps and autonomous operations maturity. \\\\r\\\\n________________________________________\\\\r\\\\nF. Stakeholder & Leadership Reporting\\\\r\\\\n• Provide regular operational insights to leadership\\\\r\\\\n• Highlight: \\\\r\\\\no Risks\\\\r\\\\no Trends\\\\r\\\\no Improvement opportunities\\\\r\\\\n• Coordinate with: \\\\r\\\\no SAP Basis\\\\r\\\\no Infra teams\\\\r\\\\no Application teams\\\\r\\\\n________________________________________\\\\r\\\\nG. Team Leadership (E2.2 scope)\\\\r\\\\n• Act as shift/track lead for monitoring operations\\\\r\\\\n• Guide L1/L2 teams on monitoring best practices\\\\r\\\\n• Drive knowledge transfer and skill improvement\\\\r\\\\n________________________________________\\\\r\\\\n3. Required Ski

Key Responsibilities

 Own end-to-end SAP monitoring (Availability, Performance, Interface, Batch jobs) • Ensure proactive alerting and incident detection across SAP landscapes • Define and maintain monitoring SOPs, runbooks, and escalation matrix • Ensure adherence to SLAs, OLAs, and operational KPIs

Skill Requirements

 SAP monitoring tools (SolMan / CCMS / Focused Run) • SAP Basis fundamentals (HANA, ECC, S/4) • Monitoring tools (SLACK / Moogsoft / Dynatrace / Splunk – preferred) • Incident & problem management tools (ServiceNow)

Other Requirements

Incident management & RCA • Alert tuning & noise reduction • SLA/KPI tracking & reporting • Automation mindset (AIOps preferred)
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.