SeniorAdministrator - Monitoring Tools, Event Monitoring
India
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Job Description
SeniorAdministrator - Monitoring Tools, Event Monitoring
Nagpur, Maharashtra

Job Summary

Role Summary The Network Monitoring Engineer is responsible for proactively monitoring, maintaining, and ensuring the availability and performance of enterprise network infrastructure. The role involves real-time monitoring, incident management, troubleshooting, and continuous improvement of network monitoring processes. Key Responsibilities • Monitor network infrastructure (LAN/WAN/Wi-Fi) using monitoring tools (SolarWinds, Nagios, Zabbix, etc.) • Identify, analyze, and respond to network alerts and incidents in real time • Perform L1/L2 troubleshooting of network issues and escalate to higher support teams when required • Ensure adherence to SLAs and KPIs for incident response and resolution • Maintain monitoring dashboards and ensure accuracy of alerts and thresholds • Generate daily/weekly/monthly reports on network performance and availability • Collaborate with network, security, and infrastructure teams for issue resolution • Participate in incident reviews and support root cause analysis (RCA) • Implement automation and tuning of monitoring systems to reduce false alerts • Support change management activities and planned maintenance windows Required Skills • Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Routing & Switching) • Hands-on experience with network monitoring tools • Basic knowledge of ITIL processes (Incident, Problem, Change Management) • Familiarity with ticketing tools (ServiceNow, Remedy, etc.) • Ability to analyze logs and troubleshoot network issues • Good communication and documentation skills Preferred Qualifications • Bachelor’s degree in Computer Science, IT, or related field • Certifications such as CCNA, CompTIA Network+, or equivalent • Experience in 24x7 network operations center (NOC) environment Key KPIs • Network uptime / availability • Mean Time to Detect (MTTD) • Mean Time to Resolve (MTTR) • SLA adherence • Alert accuracy (false positives vs valid alerts)

Key Responsibilities

Role Summary The Network Monitoring Engineer is responsible for proactively monitoring, maintaining, and ensuring the availability and performance of enterprise network infrastructure. The role involves real-time monitoring, incident management, troubleshooting, and continuous improvement of network monitoring processes. Key Responsibilities • Monitor network infrastructure (LAN/WAN/Wi-Fi) using monitoring tools (SolarWinds, Nagios, Zabbix, etc.) • Identify, analyze, and respond to network alerts and incidents in real time • Perform L1/L2 troubleshooting of network issues and escalate to higher support teams when required • Ensure adherence to SLAs and KPIs for incident response and resolution • Maintain monitoring dashboards and ensure accuracy of alerts and thresholds • Generate daily/weekly/monthly reports on network performance and availability • Collaborate with network, security, and infrastructure teams for issue resolution • Participate in incident reviews and support root cause analysis (RCA) • Implement automation and tuning of monitoring systems to reduce false alerts • Support change management activities and planned maintenance windows Required Skills • Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Routing & Switching) • Hands-on experience with network monitoring tools • Basic knowledge of ITIL processes (Incident, Problem, Change Management) • Familiarity with ticketing tools (ServiceNow, Remedy, etc.) • Ability to analyze logs and troubleshoot network issues • Good communication and documentation skills Preferred Qualifications • Bachelor’s degree in Computer Science, IT, or related field • Certifications such as CCNA, CompTIA Network+, or equivalent • Experience in 24x7 network operations center (NOC) environment Key KPIs • Network uptime / availability • Mean Time to Detect (MTTD) • Mean Time to Resolve (MTTR) • SLA adherence • Alert accuracy (false positives vs valid alerts)

Skill Requirements

• Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Routing & Switching) • Hands-on experience with network monitoring tools • Basic knowledge of ITIL processes (Incident, Problem, Change Management) • Familiarity with ticketing tools (ServiceNow, Remedy, etc.) • Ability to analyze logs and troubleshoot network issues • Good communication and documentation skills

Other Requirements

• Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Routing & Switching) • Hands-on experience with network monitoring tools • Basic knowledge of ITIL processes (Incident, Problem, Change Management) • Familiarity with ticketing tools (ServiceNow, Remedy, etc.) • Ability to analyze logs and troubleshoot network issues • Good communication and documentation skills
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.