SeniorAdministrator - Nutanix AHV, VMware vCenter
United States
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Job Description
SeniorAdministrator - Nutanix AHV, VMware vCenter

Job Summary

The Sr. Support Administrator plays a critical role in the Support & Operations team by providing advanced technical support and ensuring operational excellence. This position focuses on troubleshooting complex incidents and performing root cause analysis to enhance customer satisfaction and maintain robust system performance.

Key Responsibilities

1. Provide Advanced Technical Support And Solutions For Complex Incidents Involving Nutanix, Vmware Vsphere & Vcenter, Ensuring Adherence To Quality Standards And Regulatory Requirements.
2. Conduct Root Cause Analysis And Implement Effective Solutions For Technical And Security Issues Escalated By Analysts, Ensuring Timely Resolution Within Agreed Slas.
3. Manage Knowledge Base Updates And Contribute To Documentation Efforts, Facilitating Continuous Improvement And Knowledge Sharing Within The Team.
4. Train And Mentor New Analysts, Fostering Skill Development And Enhancing Team Capabilities Through Effective Coaching And Guidance.
5. Collaborate With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain A Strong Security Posture, Focusing On Minimizing Downtime And Service Disruptions.

Skill Requirements

1. Advanced Proficiency In Nutanix And Vmware Vsphere & Vcenter Technologies.
2. Strong Understanding Of Cloud Infrastructure And Virtualization Concepts.
3. Solid Troubleshooting Skills With The Ability To Perform Root Cause Analysis.
4. Familiarity With Itil Processes And Best Practices In Support Operations.

Other Requirements

1. Optional But Valuable Certifications: Nutanix Certified Professional (Ncp), Vmware Certified Professional (Vcp)
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.