SeniorAdministrator - Postfix,Microsoft Message Queuing
India
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Job Description
SeniorAdministrator - Postfix,Microsoft Message Queuing
Noida, Uttar Pradesh

Job Summary

The Senior Administrator for Support & Operations plays a critical role in delivering advanced technical support and troubleshooting for messaging services, specifically Postfix/Sendmail and O365. This position is essential for ensuring high customer satisfaction through effective incident resolution, root cause analysis, and proactive management of technical issues. The role demands a deep understanding of messaging systems, a commitment to quality standards, and the ability to collaborate across teams to enhance operational security and efficiency.

Key Responsibilities

1. Provide Advanced Technical Support By Diagnosing And Resolving Complex Incidents Related To Postfix/Sendmail And O365 Messaging Services, Ensuring Compliance With Quality Standards And Regulatory Requirements.
2. Perform Root Cause Analysis On Escalated Issues And Implement Effective Solutions To Address Technical And Security Challenges Within Agreed Service Level Agreements (Slas).
3. Conduct Knowledge Base Updates And Management Activities, Fostering A Culture Of Continuous Improvement By Training And Coaching Junior Analysts To Enhance Team Capabilities.
4. Collaborate With Cross-Functional Support Teams To Ensure Seamless Operations And Strengthen The Overall Security Posture Of Messaging Services.
5. Enhance Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats To Maintain High Customer Satisfaction (Csat) Levels.

Skill Requirements

1. Strong Knowledge Of Postfix And Sendmail Administration And Configuration.
2. Proficient In O365 Messaging Services, Including Troubleshooting And Support.
3. Solid Understanding Of Incident Management Processes And Root Cause Analysis Techniques.
4. Excellent Communication And Collaboration Skills To Work Effectively With Internal Teams And Customers.
5. Ability To Train And Mentor Junior Team Members, Fostering A Collaborative Learning Environment.

Other Requirements

1. Optional But Valuable Certifications: Microsoft Certified: Messaging Administrator Associate, Comptia Security+
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.