SeniorAdministrator - Problem Management, ServiceNow
India
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Job Description
SeniorAdministrator - Problem Management, ServiceNow
Bangalore, Karnataka

Job Summary

 SeniorAdministrator - Problem Management, ServiceNow

Problem Management Top Issues Operation Support . Support of Major Problem Management Top Issues process . Co-ordination with multiple Stakeholders and Technical Experts in driving technical topics . Organize weekly Problem Management Top Issues Steering Meeting . Drive improvement of tools and methods used during process execution . Document Issues and associated resolutions to problems . Knowledge Management activities for supporting the documentation of Work Instructions for Major Problem procedures . Assisting in Data Analytics & Data Mining for trend generation on Vulnerability Assessment of Non-Compliant Systems . Adherence to policies, processes and procedures within the areas of responsibility

Key Responsibilities

Problem Management Top Issues Operation Support . Support of Major Problem Management Top Issues process . Co-ordination with multiple Stakeholders and Technical Experts in driving technical topics . Organize weekly Problem Management Top Issues Steering Meeting . Drive improvement of tools and methods used during process execution . Document Issues and associated resolutions to problems . Knowledge Management activities for supporting the documentation of Work Instructions for Major Problem procedures . Assisting in Data Analytics & Data Mining for trend generation on Vulnerability Assessment of Non-Compliant Systems . Adherence to policies, processes and procedures within the areas of responsibility

 

Skill Requirements

 Problem Management Top Issues Operation Support . Support of Major Problem Management Top Issues process . Co-ordination with multiple Stakeholders and Technical Experts in driving technical topics . Organize weekly Problem Management Top Issues Steering Meeting . Drive improvement of tools and methods used during process execution . Document Issues and associated resolutions to problems . Knowledge Management activities for supporting the documentation of Work Instructions for Major Problem procedures . Assisting in Data Analytics & Data Mining for trend generation on Vulnerability Assessment of Non-Compliant Systems . Adherence to policies, processes and procedures within the areas of responsibility

Other Requirements

NA
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.