IAM Technical Product Support (Japanese Speaker)
Malaysia
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Job Description
IAM Technical Product Support (Japanese Speaker)
Kuala Lumpur, Federal Territory of Kuala Lumpur

Job Summary

This position is part of the Support and Services team, within a global Support organization, and is responsible for ensuring internal and external customer satisfaction. As a Technical Product Support and Services Engineer, you will manage strategic accounts, support customers throughout their journey, and ensure they are fully supported. You will leverage your experience along with comprehensive product and process training to gain deep expertise in SaaS delivery practices.

Key Responsibilities

  •  
  • Enhance the customer experience from initial contact to final case resolution.
  • Work cross-functionally with Sales, Product Management, Engineering, and other service teams.
  • Troubleshoot and resolve customer support issues efficiently.
  • Keep customers informed on issue progress and resolution status.
  • Provide support for Identity Security Cloud products in client environments.
  • Collaborate with DevOps, Sustaining, Engineering, and Support teams to resolve complex issues.
  • Assist clients pre- and post-implementation with support and self-service resources.
  • Use the Case Management System to resolve or escalate cases.
  • Analyze and develop scripts for Identity Security Cloud using various programming languages.

Skill Requirements

  • 3–5+ years of experience in IT or product support.
  • Able to read, speak and write in Japanese (JLPT N2 or N1 Certified)
  • Strong technical troubleshooting and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Experience in Information Security, Identity Access Management (IAM), or System Administration.
  • Familiarity with IAM tools and technologies (SSO, MFA, Privileged Access Management).
  • Understanding of IAM concepts: provisioning, access control, lifecycle management, authentication.
  • Proficient in working with REST APIs.
  • Experience with HCM systems (e.g., Workday, Oracle, SuccessFactors).
  • Skilled in software setup on Windows and Linux platforms.
  • Experience with directory services (e.g., Entra, Active Directory, LDAP).
  • Knowledge of protocols and technologies: XML, JSON, SAML, SCIM, SPML/SOAP, web/app servers.
  • Proficiency in programming/scripting languages (e.g., Java, .NET, C++, Shell, PowerShell).

Other Requirements

1. Optional But Valuable Certifications: Sailpoint Iiq Certified Implementation Engineer, Java Se 11 Developer Certification
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.