SeniorAdministrator - ServiceNow,JavaScript
India
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Job Description
SeniorAdministrator - ServiceNow,JavaScript
Hyderabad, Telangana

Job Summary

This position is expected to be an experienced JIRA and Confluence Specialist to join team and support our Products. This role will own the end-to-end responsibilities of Atlassian suite of applications, including JIRA/Confluence and Codebeamer, associated plugins and projects. The candidate would be responsible for below mentioned areas during IST core business hours. Key responsibilities include:

Key Responsibilities

Should understand current JIRA/Confluence and Codebeamer environment, custom plugins and integrations on the system. - Compare, Analyze and review different configurations and schemes in JIRA instances and resolve conflict for migration from source to target instance - Should involve in migrations from one JIRA/Confluence application to another using CMJ/JCMA/CCMA plugin as applicable based on Cloud or Datacenter environment · Come up with various test cases for migration execution and validations - Should involve in Custom plugin and Scripts development to help in migration activity. - Should involve in administering and supporting JIRA, Confluence and Codebeamer. - Export and Import Configurations from Source to Target JIRA/Confluence instance for migration. - Validate the migration activity using scripts · Automate any regular process where applicable · Initial triage and troubleshooting of migration issues (Tier1/Tier 2) - Should prepare and publish the various documentation related to migration activity like migration approach and planning documents and execute user communications - Follow agile Scrum Methodology - Exposed to Software Development Life Cycle (SDLC), Agile-Scrum application development methodology and align with all team processes. - Should coordinate with functional teams for the seamless project execution - Should provide day-to-day project progress to management as requested · Work with Atlassian vendor/consultant for the migration activity. - Strong Automation background using Python, Perl, Go and exposure to Linux in the areas of administration, troubleshooting and scripting. - Must be well versed with Codebeamer containerization for custom environments and Codebeamer clustering concepts. - Must be able to understand, adapt, modify/improvise existing JQL scripts and write new JQL scripts according to the project needs. - Should be able to develop metrics, dashboards, and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports. - Should be able to work on automating the infrastructure using DevOps tools like Chef, Ansible or Docker. - Should have ability to develop scripts, triggers, APIs for integration of applications. · Should conduct thorough analysis, triage, troubleshooting, design, optimization & implement performance enhancements to the customers infra. - Understand the infrastructure, partner with internal teams, and infuse necessary changes as per any new demands or upon customer’s request with due process compliance.

Skill Requirements

- 5 to 7 years of relative experience - Experience in configuration, migration/merger administration of bug tracking and project management tools like JIRA, Fisheye/Crucible, Confluence etc. and relevant experience in system analysis. - Experience in application support and maintenance. - Should have excellent analytical capabilities. - Must be able to work in a fast-paced, dynamic environment and show willingness to learn and adapt to changing business requirements - Being a customer facing role the candidate must have good communication skills (Written and Verbal)

Other Requirements

 - Master\'s/bachelor’s degree in computer science or equivalent stream.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.