SeniorAdministrator - ServiceNow,JavaScript
India
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Job Description
SeniorAdministrator - ServiceNow,JavaScript
Lucknow, Uttar Pradesh

Job Summary

As a CMDB, Discovery, Service Mapping Functional Consultant at HCLTech, you will play a critical role in shaping and maintaining the integrity of IT asset and configuration management processes. This position is essential for ensuring seamless integration, accurate data management, and effective service mapping within the ServiceNow ITOM environment. By leveraging your expertise, you will contribute to the organization’s operational efficiency and support its strategic objectives in IT service management.

Key Responsibilities

Lead technical and functional discussions to design, implement, and optimize Asset & Configuration modules in ITSM tools, primarily within ServiceNow. - Develop and maintain common service data model (CSDM) concepts to ensure data integrity between CMDB and AMDB. - Analyze various Configuration Item (CI) and data sources (including Discovery tools, procurement systems, etc.), establishing processes and solutions to maintain data integrity across multiple platforms. - Accurately define client issues and interpret/document resolutions, drawing on deep product knowledge and collaborating with technical architects. - Capture configuration data, document functional specifications, create test cases, and formulate solutions based on technical requirements. - Participate in Configuration Management meetings and Story Time sessions as needed. - Design, implement, and manage ServiceNow ITOM solutions, including CMDB Health Dashboards and Service Mapping. - Provide hands-on expertise in Change, Configuration, and Asset Management system tools, ensuring best-practice processes are followed. - Support IT Asset Management Lifecycle, including both hardware and software, ensuring comprehensive asset tracking and management. - Collaborate effectively with cross-functional teams, leveraging strong interpersonal skills for communication, relationship building, and negotiation. 

Skill Requirements

Minimum 6 years of experience with CMDB, Discovery, Service Mapping, ITOM solutioning, and CMDB Health Dashboards. - At least 5 years of relevant, recent experience in ITOM functional consultancy. - Minimum 5 years of experience with ServiceNow Discovery. - Strong understanding of ITSM best practices, specifically in Configuration and Asset Management. - Proficiency in ServiceNow ITOM solution design and process implementation. - Experience in IT Asset Management Lifecycle processes (hardware and software). - Ability to define and resolve client issues based on deep product knowledge. - Excellent documentation skills for capturing requirements, specifications, test cases, and solutions. - Strong interpersonal and collaboration skills.

Other Requirements

ITIL Intermediate certification. - Asset CMDB Architecture solution experience. - ServiceNow administration experience. - Experience with IRE (Identification & Reconciliation Engine). - Additional certifications related to ServiceNow or ITOM. Job Description : JOB TITLE\\\\r\\\\nCMDB, Discovery, Service Mapping Functional Consultant\\\\r\\\\nHCLTech is a global leader in technology, delivering innovative solutions across industries to drive digital transformation and business excellence. With a strong commitment to values such as integrity, innovation, and customer-centricity, HCLTech has consistently been recognized for its industry leadership, cutting-edge technology expertise, and dedication to fostering a diverse and inclusive workplace. The company serves Fortune 500 clients worldwide, continuously setting benchmarks in quality, sustainability, and talent development.\\\\r\\\\nOVERVIEW OF THE ROLE\\\\r\\\\nAs a CMDB, Discovery, Service Mapping Functional Consultant at HCLTech, you will play a critical role in shaping and maintaining the integrity of IT asset and configuration management processes. This position is essential for ensuring seamless integration, accurate data management, and effective service mapping within the ServiceNow ITOM environment. By leveraging your expertise, you will contribute to the organization’s operational efficiency and support its strategic objectives in IT service management.\\\\r\\\\nDETAILED RESPONSIBILITIES\\\\r\\\\n- Lead technical and functional discussions to design, implement, and optimize Asset & Configuration modules in ITSM tools, primarily within ServiceNow.\\\\r\\\\n- Develop and maintain common service data model (CSDM) concepts to ensure data integrity between CMDB and AMDB.\\\\r\\\\n- Analyze various Configuration Item (CI) and data sources (including Discovery tools, procurement systems, etc.), establishing processes and solutions to maintain data integrity across multiple platforms.\\\\r\\\\n- Accurately define client issues and interpret/document resolutions, drawing on deep product knowledge and collaborating with technical architects.\\\\r\\\\n- Capture configuration data, document functional specifications, create test cases, and formulate solutions based on technical requirements.\\\\r\\\\n- Participate in Configuration Management meetings and Story Time sessions as needed.\\\\r\\\\n- Design, implement, and manage ServiceNow ITOM solutions, including CMDB Health Dashboards and Service Mapping.\\\\r\\\\n- Provide hands-on expertise in Change, Configuration, and Asset Management system tools, ensuring best-practice processes are followed.\\\\r\\\\n- Support IT Asset Management Lifecycle, including both hardware and software, ensuring comprehensive asset tracking and management.\\\\r\\\\n- Collaborate effectively with cross-functional teams, leveraging strong interpersonal skills for communication, relationship building, and negotiation.\\\\r\\\\nSKILL REQUIREMENTS\\\\r\\\\n- Minimum 10 years of experience with CMDB, Discovery, Service Mapping, ITOM solutioning, and CMDB Health Dashboards.\\\\r\\\\n- At least 5 years of relevant, recent experience in ITOM functional consultancy.\\\\r\\\\n- Minimum 5 years of experience with ServiceNow Discovery.\\\\r\\\\n- Strong understanding of ITSM best practices, specifically in Configuration and Asset Management.\\\\r\\\\n- Proficiency in ServiceNow ITOM solution design and process implementation.\\\\r\\\\n- Experience in IT Asset Management Lifecycle processes (hardware and software).\\\\r\\\\n- Ability to define and resolve client issues based on deep product knowledge.\\\\r\\\\n- Excellent documentation skills for capturing requirements, specifications, test cases, and solutions.\\\\r\\\\n- Strong interpersonal and collaboration skills.\\\\r\\\\nMANDATORY QUALIFICATIONS\\\\r\\\\n- Bachelor’s degree in Computer Scien
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.