SeniorAdministrator - ServiceNow,JavaScript
India
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Job Description
SeniorAdministrator - ServiceNow,JavaScript
Noida, Uttar Pradesh

Job Summary

​Combines administration for internal employee service delivery (HR Service Delivery) and external/field operational execution (Field Service Management). Includes on-call availability to support time-critical field operations and urgent workforce service desk escalations.

Key Responsibilities

  • ​Administer HRSD lifecycle events, HR case management, HR service catalog, and confidential profile security/permissions.
  • ​Maintain HR Criteria, user criteria, and Employee Center configurations.
  • ​Administer Field Service Management: work order templates, dispatch queues, territory/skills management, and dynamic scheduling engine settings.
  • ​On-Call & Shift Support: Join an on-call rotation to address after-hours operational issues in FSM dispatch/mobile sync and urgent, executive-level HR access escalations.
  • ​Support the ServiceNow Agent Mobile application configuration for field teams and HR service desks.
  • ​Ensure strict data privacy compliance across sensitive HR records and operational field logs.
  • ​Qualifications & Working Conditions
  • ​3+ years administering ServiceNow with hands-on experience in HRSD and FSM/Field Operations.
  • ​Certifications: Certified System Administrator (CSA), CIS-HRSD or CIS-FSM (desirable).
  • ​Flexibility: Availability for after-hours on-call coverage and periodic weekend maintenance windows.

Skill Requirements

ServiceNow Workforce & Service Operations Admin (HRSD + FSM)

Other Requirements

N/A
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.