Job Summary

The Sr Network Administrator plays a pivotal role in delivering advanced technical support and operational excellence within the Support & Operations team. This position is essential for troubleshooting complex network issues, performing root cause analysis, and implementing effective solutions. The role is critical in ensuring customer satisfaction and maintaining a robust security posture.

Key Responsibilities

1. Adhere To Quality Standards, Regulatory Requirements, And Company Policies While Executing Network Support Functions, Ensuring Compliance In All Operations.
2. Provide Advanced Technical Support For Complex Network Incidents Escalated By Analysts, Conducting Thorough Root Cause Analysis, And Implementing Effective Solutions To Mitigate Technical And Security Challenges.
3. Drive Value-Added Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Overall Team Performance.
4. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Network Operations And Strengthen Security Measures.
5. Enhance Customer Experience And Achieve High Csat Scores By Striving For First Call Resolution, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.

Skill Requirements

1. Solid Proficiency In Network Development And Network Automation, Demonstrating In-Depth Knowledge Of Networking Protocols And Automation Tools.
2. Strong Understanding Of Troubleshooting Methodologies And Root Cause Analysis Techniques Within Network Environments.
3. Familiarity With Network Security Principles And Best Practices To Ensure A Secure Operational Framework.
4. Basic Knowledge Of Knowledge Management Systems And Training Methodologies For Effective Team Development.

Other Requirements

1. Optional But Valuable Certifications: Cisco Certified Network Professional (Ccnp), Comptia Network+, Or Equivalent Network Automation Certifications