SeniorAdministrator - Veritas NetBackup, Symantec Backup Exec
India
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Job Description
SeniorAdministrator - Veritas NetBackup, Symantec Backup Exec
Chennai, Tamil Nadu

Job Summary

The L2 Backup Operations Engineer provides technical operations support for storage and backup platforms, handling incidents, service requests, restorations, and day‑to‑day operational activities within a centralised, consolidated operations model.

  • Monitor backup jobs and ensure successful completion
  • Perform backup restores (file‑level, VM‑level, system‑level)
  • Troubleshoot backup failures and re‑run jobs as required
  • Validate backup schedules, retention policies, and job status
  • Support backup‑related incidents within defined SLAs

Key Responsibilities

1. Provide Advanced Technical Support By Leveraging Expertise In Symantec Netbackup And Symantec Backup Exec To Resolve Complex Incidents And Implement Solutions To Technical And Security Challenges.
2. Conduct Thorough Root Cause Analysis For Escalated Incidents, Ensuring Timely Resolution And Effective Communication With Stakeholders To Maintain High Operational Standards.
3. Engage In Knowledge Base Management By Updating And Documenting Technical Solutions, While Also Training And Mentoring Junior Analysts To Build Team Capability.
4. Resolve Complex Support Tickets Efficiently Within Agreed Slas, Collaborating With Cross-Functional Support Teams To Maintain Security Posture And Operational Integrity.
5. Enhance Customer Experience And Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.

Skill Requirements

  • Deep expertise in enterprise storage platforms (NetApp, Dell EMC, HPE)
  • Strong experience with enterprise backup and recovery solutions
  • Advanced troubleshooting and root‑cause analysis skills
  • Strong understanding of DR architectures and data protection strategies
  • Experience working with cloud storage and archival services
  • Exposure to automation, scripting, or AIOps‑assisted operations (preferred)
  • Strong vendor management and stakeholder communication skills



Other Requirements

1. Optional Certifications: Symantec Certified Specialist (Scs) In Netbackup And Backup Exec, Emc Data Domain Certificatio
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.