Job Summary
Adhering to SLAs - Mentoring / Training Team Members - Handling tickets / requests - Perform root cause analysis - Troubleshooting technical issues - Defining processes and ensuring that the processes are adhered to - Oversees and is responsible for successful completion of Installation, configuration and migration - Ensure maximum uptime according to the SLA - Understanding of Multi-geo support environment - Responsible for building / maintaining a test environment - Improves and maintains customer and employee satisfaction - Suggests new technologies and design changes - Monitoring and maintaining SLA requirements by the team members - Planning Backup/Restoration Strategy for 24x7 operation support - Suggesting patches/upgrades to maintain security level - Testing / Auditing/processes as required from time to time - Identify Skill gaps and plan for training / knowledge updating
Key Responsibilities
In-depth knowledge on working of ESX Server & vCenter Server [formally Virtual Center] • Work independently and as a member of a team of consultants on engagements with customers, often in a technical leadership role. • Architect and develop customer solutions based on current hands-on knowledge of the VMware product line, storage, networking, management, and associated customer business processes. • Participate in the pre-sales process to understand customer business and technical objectives and product requirements, in order to develop effective solutions • Document best practices in developing and deploying VMware solutions, and feed them into our knowledge base for reuse by customers and partners • 3+ years experience in architecting, designing and deploying virtualized infrastructures, ideally with a special emphasis on VMware vSphere (or VI3.5) and VMware Lab Manager 3 (or 4) • Proven experience with IT automation systems (BMC, HP, IBM/Tivoli, CA) • Strong practical Linux systems administration skills would be added advantage • Understanding of computer server architectures, including peripheral interfaces (SCSI, RAID, Ethernet) and multi-processor designs (SMP) • Knowledge on VMware Datacenter and Management Products like vSphere, vCenter Converter, Lab Manager, Chargeback, Capacity IQ etc is must. • Hardware : Hands on Servers ( HP/DELL/HP/IBM)Work independently and as a member of a team of consultants on engagements with customers, often in a technical leadership role. • Architect and develop customer solutions based on current hands-on knowledge of the VMware product line, storage, networking, management, and associated customer business processes. • Participate in the pre-sales process to understand customer business and technical objectives and product requirements, in order to develop effective solutions • Document best practices in developing and deploying VMware solutions, and feed them into our knowledge base for reuse by customers and partners • 3+ years experience in architecting, designing and deploying virtualized infrastructures, ideally with a special emphasis on VMware vSphere (or VI3.5) and VMware Lab Manager 3 (or 4) • Proven experience with IT automation systems (BMC, HP, IBM/Tivoli, CA) • Strong practical Linux systems administration skills would be added advantage • Understanding of computer server architectures, including peripheral interfaces (SCSI, RAID, Ethernet) and multi-processor designs (SMP) • Knowledge on VMware Datacenter and Management Products like vSphere, vCenter Converter, Lab Manager, Chargeback, Capacity IQ etc is must. • Hardware : Hands on Servers ( HP/DELL/HP/IBM) • Provide architectural guidance and oversight into integration of VMware products with third party products within the customer’s IT environment: storage, networking, systems management capacity management and monitoring, high availability solutions, security infrastructures, etc. • Provide architectural guidance and oversight into integration of VMware products with third party products within the customer’s IT environment: storage, networking, systems management, capacity management and monitoring, high availability solutions.
Skill Requirements
VMware Level 3 Administrator
Other Requirements
Excellent communication and conversation skills (Verbal and Written) - Good documentation skills - Should have a excelent customer handling skills - Able to handle high presure situations - High level of acceptance - Can drive HCL’s value and its methodology