SeniorAdministrator - Wireless Networking
India
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Job Description
SeniorAdministrator - Wireless Networking
Lucknow, Uttar Pradesh

Job Summary

 The Network Engineer L2 is responsible for the day-to-day operation, monitoring, troubleshooting, and maintenance of enterprise network infrastructure. The role provides second-line technical support for LAN, WAN, WLAN, routing, switching, and network security incidents while ensuring service availability and adherence to SLAs. This position acts as an escalation point for L1 support teams and collaborates with L3 engineers on complex issues.

Key Responsibilities

1. Provide Advanced Technical Support By Troubleshooting Complex Incidents Related To Sdwan And Wireless Wlan Technologies, Ensuring Timely Resolution And Adherence To Quality Standards.
2. Conduct Thorough Root Cause Analysis For Escalated Incidents, Implementing Effective Solutions To Mitigate Recurring Issues And Enhance System Reliability.
3. Engage In Knowledge Management By Updating And Maintaining The Knowledge Base, And Training New Staff To Foster A Culture Of Continuous Learning And Improvement.
4. Collaborate With Cross-Functional Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Strong Security Posture.
5. Enhance Customer Experience And Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions And Re-Open Cases, While Actively Identifying And Addressing Potential Security Threats.

Skill Requirements

Strong understanding of LAN/WAN technologies. Hands-on experience with Cisco routers and switches. Knowledge of MPLS, DMVPN, GRE, VPN technologies. Expertise in routing protocols (BGP, OSPF, EIGRP). Expertise in switching technologies (VLAN, STP, VTP, EtherChannel). Experience with WLAN environments. Working knowledge of F5 Load Balancers. Basic to intermediate firewall administration. Familiarity with monitoring tools and network diagnostics.

Other Requirements

Preferred Certifications Cisco CCNA (Mandatory/Preferred) Cisco CCNP (Preferred) Fortinet NSE Aruba Certified Associate Meraki Certifications ITIL Foundation [Trainings...26 - SASOL | Excel], [We are cur...ills: - A | Viva Engage] Experience 3–6 years of relevant network operations/support experience. Experience supporting enterprise-scale network environments. Exposure to managed services environments is preferred.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.