SeniorEngineer - Access/Rights Management Tool, Microsoft Windows
India
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Job Description
SeniorEngineer - Access/Rights Management Tool, Microsoft Windows
Noida, Uttar Pradesh

Job Summary

The HCL L1 Command Center Analyst provides proactive 24x7 monitoring of network and application environments, ensuring service stability through early detection, alert triage, and timely escalation in line with HCL Command Center best practices.

Key Responsibilities

Monitor network and application health using HCL-approved monitoring platforms 

Validate, correlate, and triage alerts following HCL runbooks and SOPs 

Log, update, and route incidents via ITSM tools (ServiceNow) 

Perform first-level diagnostics and predefined health checks 

Escalate incidents to L2/L3 teams with accurate technical context 

Support major incident bridges and SLA tracking as directed 

Maintain shift handovers, dashboards, and operational documentation 

Adhere to HCL security, compliance, and governance standards

Skill Requirements

Monitor network and application health using HCL-approved monitoring platforms 

Validate, correlate, and triage alerts following HCL runbooks and SOPs 

Log, update, and route incidents via ITSM tools (ServiceNow) 

Perform first-level diagnostics and predefined health checks 

Escalate incidents to L2/L3 teams with accurate technical context 

Support major incident bridges and SLA tracking as directed 

Maintain shift handovers, dashboards, and operational documentation 

Adhere to HCL security, compliance, and governance standards

Other Requirements

NA
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.