SeniorEngineer - Access/Rights Management Tool, Microsoft Windows
India
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Job Description
SeniorEngineer - Access/Rights Management Tool, Microsoft Windows

Job Summary

As a Senior Engineer in Support & Operations, you will play a vital role in maintaining and enhancing our global account management systems. Your expertise in Windows PC management and client support will ensure high-quality service delivery while optimizing operational efficiency. You will collaborate with cross-functional teams to address client needs, troubleshoot issues, and guide junior developers, ultimately contributing to the organization's success.

Key Responsibilities

1. Maintain And Enhance Global Account Management Features By Troubleshooting Bugs And Resolving Ad-Hoc Requests, Ensuring Timely Delivery Of High-Quality Solutions That Meet Client Requirements.
2. Provide Comprehensive Client Support By Monitoring Requirements, Presenting Data, And Resolving Tickets, While Ensuring Adherence To Defined Schedules And Quality Standards For All Support Activities.
3. Create And Enhance Documentation For Capability Maturity Model Integration (Cmmi) Processes And Client Specifications, Ensuring Compliance With Organizational Standards And Client Expectations.
4. Offer Technical Guidance And Mentorship To Junior Developers, Fostering Their Growth And Enhancing Team Productivity Through Knowledge Sharing And Best Practices.

Skill Requirements

1. Proficient In Global Account Management Processes And Windows Pc Support.
2. Strong Understanding Of Client Support Methodologies And Ticket Resolution Processes.
3. Familiarity With Documentation Standards, Particularly Cmmi Requirements.
4. Excellent Communication And Interpersonal Skills For Effective Collaboration.

Other Requirements

1. Optional But Valuable: Itil Foundation Certification
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.