SeniorEngineer - CitrixVirtualDesktopsEssentials
India
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Job Description
SeniorEngineer - CitrixVirtualDesktopsEssentials
Nagpur, Maharashtra

Job Summary

Provide first-level support for Citrix Virtual Desktop (VDI) and Virtual Apps environment, ensuring timely resolution of user issues and adherence to SLA.\\\\r\\\\

Key Responsibilities

Key Responsibilities\\\\r\\\\n\\\\r\\\\nHandle user incidents and service requests related to Citrix VDI\\\\r\\\\nPerform basic troubleshooting:\\\\r\\\\n\\\\r\\\\nLogin issues\\\\r\\\\nCitrix Workspace / Receiver issues\\\\r\\\\nSession disconnects\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nMonitor VDI availability & user sessions\\\\r\\\\nSupport password reset, access & profile issues\\\\r\\\

Skill Requirements

Escalate unresolved issues to L2 with proper documentation\\\\r\\\\nUpdate tickets and maintain SLA compliance\\\\r\\\\nAssist in user onboarding/offboarding and access provisioning\\\\r\\\\n\\\\r\\\\nRequired Skills\\\\r\\\\n\\\\r\\\\nBasic understanding of:\\\\r\\\\n\\\\r\\\\nCitrix Virtual Apps & Desktops\\\\r\\\\nWindows OS / End User Computing\\\\r

Other Requirements

nActive Directory basics\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nExposure to:\\\\r\\\\n\\\\r\\\\nITSM tools (ServiceNow / Remedy etc.)\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nGood communication and customer-handling skills\\\\r\\\\n\\\\r\\\\nTypical Experience\\\\r\\\\n\\\\r\\\\n3–6 years \\\\r\\\\n\\\\r\\\\n
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.