SeniorEngineer - MS Teams, Microsoft Teams Voice, Sharepoint Online
India
Apply now
Job Description
SeniorEngineer - MS Teams, Microsoft Teams Voice, Sharepoint Online
Bengaluru, Karnataka

Job Summary

The Sr Engineer in Support & Operations is responsible for maintaining and enhancing Microsoft Teams and Microsoft Teams EV functionalities, ensuring high-quality support and operations. This role involves troubleshooting issues, providing client support, and collaborating with both functional and technical teams to deliver solutions that meet business requirements.

Key Responsibilities

1. Maintain And Enhance Existing Microsoft Teams And Microsoft Teams Ev Features, Troubleshoot Bugs, And Resolve Ad-Hoc Requests To Ensure Seamless Operation And User Satisfaction.
2. Provide Client Support By Monitoring Requirements And Delivering Timely Solutions, Including Ticket Resolution And Daily Support Activities, While Adhering To Quality Standards.
3. Develop And Update Documentation Related To Enhancements And Compliance With Cmmi Standards To Meet Client And Project Requirements.
4. Offer Technical Guidance To Junior Developers By Sharing Knowledge And Best Practices In Microsoft Teams And Sharepoint Online, Fostering A Collaborative Learning Environment.

Skill Requirements

1. Proficient In Microsoft Teams And Microsoft Teams Ev With A Strong Understanding Of Their Functionalities.
2. Familiarity With Sharepoint Online And Ms Viva To Support Operational Needs.
3. Basic Knowledge Of Cmmi Documentation Standards And Processes.
4. Strong Analytical And Problem-Solving Skills.

Other Requirements

1. Microsoft Certified: Teams Administrator Associate (Optional But Valuable).
2. Microsoft 365 Certified: Modern Desktop Administrator Associate (Optional But Valuable)
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.