SeniorEngineer - Microsoft Intune
India
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Job Description
SeniorEngineer - Microsoft Intune

Job Summary

The Senior Engineer for Support and Operations plays a crucial role in enhancing client satisfaction through effective support and maintenance of SCCM/SMS solutions. This position is integral to ensuring the operational efficiency of IT services by managing client requirements, troubleshooting issues, and implementing enhancements. The role requires a strong understanding of Client Lifecycle Management and Microsoft Enterprise Mobility Suite to drive quality outputs aligned with business objectives.

Key Responsibilities

1. Maintain Existing Sccm/Sms Features And Troubleshoot Bugs, Providing Timely Resolution For Ad-Hoc Requests And Support For Enhancements Based On Client And Functional Team Requirements.
2. Deliver Client Support By Monitoring Requirements, Presenting Data, Resolving Tickets, And Ensuring On-Time Delivery Of Assigned Tasks While Adhering To Defined Quality Standards.
3. Create And Enhance Documentation To Meet Cmmi Standards And Client Requirements, Ensuring Compliance And Clarity In Processes.
4. Provide Technical Guidance And Mentorship To Junior Developers In Sccm/Sms, Fostering Skill Development And Knowledge Sharing Within The Team.

Skill Requirements

1. Strong Understanding Of Sccm/Sms And Client Lifecycle Management
2. Proficiency In Ms Enterprise Mobility Suite And Directory Services
3. Familiarity With Troubleshooting And Support Processes In It Operations
4. Ability To Create Detailed Technical Documentation

Other Requirements

1. Optional Certifications: Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Security, Compliance, And Identity Fundamental
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.