Job Summary

We are looking for a customer-focused Tech Lounge Support Engineer with expertise in Hardware, Audio Visual (AV), and Video Conferencing (VC) to provide in-person support to employees in our on-site Tech Lounge. You will serve as the first point of contact for walk-in users facing hardware, connectivity, or AV/VC issues, delivering fast resolutions and an excellent user experience. 
Job Description : NA 

Key Responsibilities

Required Qualifications/Skills: • High school diploma or equivalent and 4 to 8 years of related experience and/or training; or equivalent combination of education and experience. • 3+ years of experience in customer service and professionalism in a corporate work environment. • Advanced knowledge and experience working with Cisco and/or Microsoft Teams Rooms. • Advanced knowledge and experience supporting meetings on Zoom & Microsoft Teams platforms. • Excellent written and oral communication skills. • Ability to troubleshoot technical issues quickly, accurately, and calmly. • Demonstrates good judgment in selecting methods and techniques for obtaining solutions. • Ability to think and work independently. • Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment. • Understanding of reading/understanding architecture, electrical, structural & AV systems drawings. • Ability to work day, evening, or weekend shifts and travel for business needs; estimated frequency is 10% in a year. • Must be proficient using a computer and Microsoft applications (SharePoint/Excel/Word/PowerPoint). Physical Demand & Work Environment: • Position requires you to be onsite M-F during business operation hours (varying between 7am-6pm). • Must be able to sit, stand, stoop, and bend for extended periods of time. • Must have the ability to perform office-related tasks which may include prolonged sitting or standing. • Must have the ability to move from place to place within an office environment at a moment\'s notice. • Must have the ability to climb a ladder. • Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and/or transport moderately heavy equipment up to 50 pounds. • Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and handle other office equipment1.

Skill Requirements

 Required Qualifications/Skills: • High school diploma or equivalent and 4 to 8 years of related experience and/or training; or equivalent combination of education and experience. • 3+ years of experience in customer service and professionalism in a corporate work environment. • Advanced knowledge and experience working with Cisco and/or Microsoft Teams Rooms. • Advanced knowledge and experience supporting meetings on Zoom & Microsoft Teams platforms. • Excellent written and oral communication skills. • Ability to troubleshoot technical issues quickly, accurately, and calmly. • Demonstrates good judgment in selecting methods and techniques for obtaining solutions. • Ability to think and work independently. • Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment. • Understanding of reading/understanding architecture, electrical, structural & AV systems drawings. • Ability to work day, evening, or weekend shifts and travel for business needs; estimated frequency is 10% in a year. • Must be proficient using a computer and Microsoft applications (SharePoint/Excel/Word/PowerPoint). Physical Demand & Work Environment: • Position requires you to be onsite M-F during business operation hours (varying between 7am-6pm). • Must be able to sit, stand, stoop, and bend for extended periods of time. • Must have the ability to perform office-related tasks which may include prolonged sitting or standing. • Must have the ability to move from place to place within an office environment at a moment\'s notice. • Must have the ability to climb a ladder. • Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and/or transport moderately heavy equipment up to 50 pounds. • Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and handle other office equipment1. 

Other Requirements

 Required Qualifications/Skills: • High school diploma or equivalent and 4 to 8 years of related experience and/or training; or equivalent combination of education and experience. • 3+ years of experience in customer service and professionalism in a corporate work environment. • Advanced knowledge and experience working with Cisco and/or Microsoft Teams Rooms. • Advanced knowledge and experience supporting meetings on Zoom & Microsoft Teams platforms. • Excellent written and oral communication skills. • Ability to troubleshoot technical issues quickly, accurately, and calmly. • Demonstrates good judgment in selecting methods and techniques for obtaining solutions. • Ability to think and work independently. • Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment. • Understanding of reading/understanding architecture, electrical, structural & AV systems drawings. • Ability to work day, evening, or weekend shifts and travel for business needs; estimated frequency is 10% in a year. • Must be proficient using a computer and Microsoft applications (SharePoint/Excel/Word/PowerPoint). Physical Demand & Work Environment: • Position requires you to be onsite M-F during business operation hours (varying between 7am-6pm). • Must be able to sit, stand, stoop, and bend for extended periods of time. • Must have the ability to perform office-related tasks which may include prolonged sitting or standing. • Must have the ability to move from place to place within an office environment at a moment\'s notice. • Must have the ability to climb a ladder. • Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and/or transport moderately heavy equipment up to 50 pounds. • Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and handle other office equipment1.