Job Summary

Skill: DC Ops | Work Location: Noida | Experience: L1 (1 years to 3 yrs.) | \\\\r\\\\nQualification: Any Graduate\\\\r\\\\n\\\\r\\\\nRole, responsibilities, and skill sets:\\\\r\\\\nL1 support experience on Windows/Unix Servers, AD exp. mandatory, Network Devices\\\\r\\\\nGood troubleshooting skills\\\\r\\\\nFundamental knowledge of Networks\\\\r\\\\nExcellent Verbal, Email communication skills.\\\\r\\\\nExposure to any monitoring/ticketing tool, VERITAS Netbackup and Backup Exec.\\\\r\\\\nWillingness to work in 24 7 environment\\\\r\\\\nWork experience with the following:\\\\r\\\\nAny alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP OVO, Tivoli, Moogsoft etc.\\\\r\\\\nIncident, Problem, Change lifecycle process.\\\\r\\\\nAny ITSM tool e.g.: Remedy, Peregrine, SNOW etc.\\\\r\\\\nBackup monitoring tools like Networker.\\\\r\\\\nGenerating Reports through Dashboard, Remedy, SNOW etc.\\\\r\\\\n\\\\r\\\\n(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements, and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases\\\\r\\\\n 

Key Responsibilities

L1 support experience on Windows/Unix Servers, AD exp. mandatory, Network Devices Good troubleshooting skills Fundamental knowledge of Networks Excellent Verbal, Email communication skills. Exposure to any monitoring/ticketing tool, VERITAS Netbackup and Backup Exec. Willingness to work in 24 7 environment Work experience with the following: Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP OVO, Tivoli, Moogsoft etc. Incident, Problem, Change lifecycle process. Any ITSM tool e.g.: Remedy, Peregrine, SNOW etc. Backup monitoring tools like Networker. Generating Reports through Dashboard, Remedy, SNOW etc.

Skill Requirements

Skill: DC Ops | Work Location: Noida | Experience: L1 (1 years to 3 yrs.) | Qualification: Any Graduate Role, responsibilities, and skill sets: L1 support experience on Windows/Unix Servers, AD exp. mandatory, Network Devices Good troubleshooting skills Fundamental knowledge of Networks Excellent Verbal, Email communication skills. Exposure to any monitoring/ticketing tool, VERITAS Netbackup and Backup Exec. Willingness to work in 24 7 environment Work experience with the following: Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP OVO, Tivoli, Moogsoft etc. Incident, Problem, Change lifecycle process. Any ITSM tool e.g.: Remedy, Peregrine, SNOW etc. Backup monitoring tools like Networker. Generating Reports through Dashboard, Remedy, SNOW etc. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements, and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Other Requirements

Rotation for Shashank Shekhar, 52240771