Job Summary
JD:- This role involves providing L1 technical call support to international and pan-India users for issues related to Office 365, antivirus, account lockout, password reset, VPN, Active Directory, Microsoft Authenticator, and Windows-related issues. The primary support channel is calls, although chat and email support are also part of the role. It is a 24*7 shift, including night shifts. For the first 6 months, the position will be fully work from the client office, i.e. Powai - Mumbai. For the day shift, the client will provide bus transportation, and for the night shift, cab facility will be available. After 6 months, hybrid mode will begin, but the resource needs to be in Mumbai only. The resource will get 2 weeks off, but those are not fixed on Saturday Sunday.\
Key Responsibilities
JD:- This role involves providing L1 technical call support to international and pan-India users for issues related to Office 365, antivirus, account lockout, password reset, VPN, Active Directory, Microsoft Authenticator, and Windows-related issues. The primary support channel is calls, although chat and email support are also part of the role. It is a 24*7 shift, including night shifts. For the first 6 months, the position will be fully work from the client office, i.e. Powai - Mumbai. For the day shift, the client will provide bus transportation, and for the night shift, cab facility will be available. After 6 months, hybrid mode will begin, but the resource needs to be in Mumbai only. The resource will get 2 weeks off, but those are not fixed on Saturday Sunday.\
Skill Requirements
JD:- This role involves providing L1 technical call support to international and pan-India users for issues related to Office 365, antivirus, account lockout, password reset, VPN, Active Directory, Microsoft Authenticator, and Windows-related issues. The primary support channel is calls, although chat and email support are also part of the role. It is a 24*7 shift, including night shifts. For the first 6 months, the position will be fully work from the client office, i.e. Powai - Mumbai. For the day shift, the client will provide bus transportation, and for the night shift, cab facility will be available. After 6 months, hybrid mode will begin, but the resource needs to be in Mumbai only. The resource will get 2 weeks off, but those are not fixed on Saturday Sunday.\