SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
Australia
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Job Description
SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
Melbourne City, Victoria

Job Summary

RDS-

 

Handle day to day end-users’ issues related to outlook (outlook performance, account configuration, Shared mailbox, and calendar not accessible) and office application installation troubleshooting.?  Troubleshot issue related to Users’ mailbox (Shared mailbox permission, Calendar permission, storage quota, Lost data from mailbox)?  Identify and troubleshoot issues related to mail flow (User not receiving email from internal/external source, Email delivered with delay, Email got stuck in iron port quarantine, email marked as junk etc.?  Coordinate with L-3 messaging Team after isolating the issues and escalate the ticket after adding findings.?  Help Users to Activate ECCT record and changing Stewart created for email Relay:??  Troubleshoot mail flow issue related to Application relay.?  As per customer’s request assign mailbox permission, calendar permission, restrict email delivery for Groups.?  Help users to increase storage quota of Shared and personal mailbox and recover their deleted email in case of accidental deletion.?  Creation of new mailboxes for users in case automatic script does not work, coordinate with senior engineer in case the EXO auto licensing does not assign license to user.?  Use SARA, MicrosoftTestconnectivity tool and other diagnostics tool to collect logs to perform advance troubleshooting.??  Follow-up with users on daily bases and document the troubleshooting and findings. Follow X3 strike in case of no response?  ?  Required Access to perform above steps:?  Exchange online and Exchange on-premises Admin Center?  Automatic Run book access to perform mailbox permission related Tasks: https://apps.powerapps.com/play/fe920975-f783-4abf-b420-1303c994dd66?tenantId=fd799da1-bfc1-4234-a9…  Net2Info access to check user and other mailbox related information?  Admin rights to Install, repair office application on MD, GIL machine?  Privileged account on IAM portal?  IronPort Message Trace Access.

Key Responsibilities

1. Maintain And Troubleshoot Existing Microsoft Vdi Solutions And Rdsh Environments, Resolving Bugs And Supporting Both Major And Minor Enhancements Based On Client And Business Requirements.
2. Provide Client Support By Monitoring Service Requests, Resolving Tickets, And Ensuring Timely Communication Of Updates, While Adhering To Defined Quality Standards For Service Delivery.
3. Create And Maintain Documentation For Enhancements And Compliance With Cmmi Standards, Ensuring Alignment With Client Requirements And Internal Processes.
4. Offer Technical Guidance And Support To Junior Developers, Fostering A Collaborative Environment And Promoting Best Practices In Microsoft Vdi Solutions.

Skill Requirements

1. Proficient In Microsoft Vdi Solutions And Rdsh With A Strong Understanding Of Related Technologies.
2. Familiarity With Touch Services And Video/Telepresence Tools.
3. Basic Knowledge Of Software Development Principles And Best Practices.
4. Strong Analytical And Problem-Solving Skills To Address Client Issues Effectively.

Other Requirements

1. Optional But Valuable Certifications: Microsoft Certified: Azure Virtual Desktop Specialty, Itil Foundation Certificate In It Service Management
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.