Job Summary

Middleware Ops – L1 Biztalk IIS

• Monitor middleware environments (IIS /Apache/Tomcat /Biztalk)
• Perform initial triage of incidents and alerts
• Execute standard runbook activities (start/stop, restart services specially Biztalk platform)
• Log and track incidents via ITSM tools (ServiceNow, Remedy)
• Perform basic troubleshooting using SOPs and KB articles
• Escalate unresolved issues to L2 with proper diagnostics
• Handle user/service requests (SSL, access, configurations – basic level)
• Basic knowledge of MySQL and Oracle
• Maintain operational dashboards and reports
• Ability to learn new technologies 
• Create SOP’s, Knowledge documents for Biztalk and IIS

Middleware Ops – L1 Middleware/Integration

• Monitor middleware environments (WSO2, MQ, TIBCO, APIs, web and app servers)
• Perform initial triage of incidents and alerts
• Execute standard runbook activities (start/stop, restart services)
• Log and track incidents via ITSM tools (ServiceNow, Remedy)
• Perform basic troubleshooting using SOPs and KB articles
• Escalate unresolved issues to L2 with proper diagnostics
• Handle user/service requests (SSL, access, configurations – basic level)
• Maintain operational dashboards and reports
• Ability to learn new technologies 
• Create SOP’s  , Knowledge documents

Key Responsibilities

Required Skill  (Middleware Ops – L1 Biztalk IIS)

• Knowledge about ITIL framework
• Basic knowledge of JBoss, WebLogic, Apache, Tomcat, IIS and Biztalk and other web and app server platforms
• Should have basic understanding of    Biztalk Platform
• Certificate lifecycle management basic knowledge
• Able to leverage the observability tools like Dynatrace, AppDynamics, DataDog and similar technologies for basic monitoring
• Basic Knowledge of scripting tool like PowerShell or Linux Shell scripting.
• Hands on experience in any of the following 
• Application Operations
• Middleware Operations
• Integration Operations (Biztalk in specific)
• Documentation skill for creating  SOP’s and runbooks and other documents as need in operations.
  
  

  Middleware Ops – L1 Middleware/Integration

  • Knowledge about ITIL framework
  • Basic knowledge of JBoss, WebLogic, Apache, Tomcat, WebSphere and other web and app server platforms
  • Should have basic understanding of    WSO2 API management technologies and other full API lifecycle management platform.
  • Basic knowledge of MQ services like IBM MQ and Kafka
  • Certificate lifecycle management basic knowledge
  • Able to leverage the observability tools like Dynatrace, AppDynamics, DataDog and similar technologies for basic monitoring
  • Basic Knowledge of scripting tool like PowerShell or Linux Shell scripting.
  • Hands on experience in any of the following 
  • Application Operations
  • Middleware Operations
  • Integration Operations
  • Documentation skill for creating  SOP’s and runbooks and other documents as need in operations.

Skill Requirements

Soft Skill – (Middleware Ops – L1 Biztalk IIS)

• Excellent communication and conversation skills (Verbal and Written)
• Excellent customer handling skills
• Good documentation skills
  
  

  Soft Skill – (Middleware Ops – L1 Middleware/Integration)

  • Excellent communication and conversation skills (Verbal and Written)
  • Excellent customer handling skills
  • Good documentation skills

Other Requirements

Experience- (Middleware Ops – L1 Biztalk IIS)
1-3 years

Experience (Middleware Ops – L1 Middleware/Integration)

1-3 years