Service Delivery Director (DPO)
India
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Job Description
Service Delivery Director (DPO)
Chennai, Tamil Nadu

Job Summary

To oversee operations management, ensure client SLA and internal metrics are met, manage people, drive Kaizen and innovation, and maintain a solution-oriented mindset.

Key Responsibilities

1. Lead Process Improvement And Contribute To Overall Growth.
2. Enhance Operational Systems, Processes, And Policies To Support
3. Provide Supervision And Coaching To Team Leaders And Managers.
4. Understand Client Requirements And Ensure The Support Team Meets Client Expectations.
5. Monitor And Report On Key Performance Indicators To Stakeholders.

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.