Service Delivery Director (DPO)
India
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Job Description
Service Delivery Director (DPO)
Others, Delhi

Job Summary

To oversee operations management, ensure client SLA and internal metrics are met, manage people, drive Kaizen and innovation, and maintain a solution-oriented mindset.

Key Responsibilities

1. Lead Process Improvement And Contribute To Overall Growth.
2. Enhance Operational Systems, Processes, And Policies To Support
3. Provide Supervision And Coaching To Team Leaders And Managers.
4. Understand Client Requirements And Ensure The Support Team Meets Client Expectations.
5. Monitor And Report On Key Performance Indicators To Stakeholders.

Skill Requirements

Job Description

Program Director – Enterprise AI Products, Copilot & Multi‑Cloud AI Platforms

Role Summary

We are seeking a very senior Program Director with strong hands-on experience leading enterprise AI products and large-scale AI solution programs across Microsoft Copilot, AWS AI stack, and Google Cloud AI platforms. This role is accountable for end-to-end delivery of AI programs for strategic customers, while managing and mentoring senior AI program leaders and delivery heads embedded within customer environments.

The role combines deep program leadership, technical credibility in AI platforms, customer-facing executive engagement, and people leadership, operating across multiple concurrent, high-impact AI initiatives.

Key Responsibilities

1. Enterprise AI Program Leadership

  • Own end-to-end program delivery for complex, multi-year AI transformation programs across multiple customers.
  • Lead portfolios of AI products, GenAI platforms, and AI solution rollouts.
  • Establish and govern program structures, delivery cadence, milestones, and success metrics.
  • Ensure alignment between business outcomes, technical architecture, and delivery execution.

2. AI Products & Platform Delivery

  • Lead delivery of AI solutions leveraging:
    • Microsoft Copilot (M365, Security, Dynamics, Power Platform)
    • Azure OpenAI Service
    • AWS AI stack (Bedrock,

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.