Job Summary

Project Management Lead

As an Operating leader, you will play a pivotal role in leading a team of experienced Project & Program Managers in a B2B service environment. As a visionary Global Leader for Project Management, you will spearhead the operational delivery of our Managed Network Services. The ideal candidate will be a seasoned professional with deep expertise in project and program management, particularly within the IT, Network and telecommunications sector.

This role requires a leader who can define, implement, and govern project management methodologies, tools, and best practices across our global organization. You will be responsible for building a world-class CoE that drives efficiency, consistency, and excellence in project execution. You will lead a global team and be the key driver in our mission to deliver superior network solutions and services to our clients worldwide.

Key Responsibilities

Operations & People Management

• Strategic Leadership: Develop and execute the strategic vision for the Project Management CoE, aligning it with the overall business objectives of our Managed Network Services division.
• Team Leadership & Development: Lead, mentor, and develop a high-performing global team of project managers. Foster a culture of continuous improvement, accountability, and professional growth.
• Operational Excellence: Oversee the successful planning, execution, and delivery of complex, global network projects. Drive initiatives to optimize project performance, reduce risks, and improve client satisfaction.
• Performance Metrics: Deliver and evolve key performance indicators (KPIs) and metrics to measure the effectiveness of the CoE and project delivery.
• Knowledge Management: Create and maintain a centralized repository of project documentation, lessons learned, and best practices to facilitate organizational learning and consistency.
• Resource Management: Integrate resources, staffing and development requirements, ensuring adherence to volume demand and capacity management
• Integrate future operating model changes based on projected technology/service improvements

Transformation &Transition

• Define and execute the AI strategy for customer experience and operations, identifying key use cases for AI-powered solutions in Project Management space:
• Develop frameworks for measuring the impact of AI on customer experience metrics and ROI.
• Cadence and Governance: Establish a robust governance with clients to ensure world class client experience.
• Tooling & Technology: Evaluate, select, and manage project management tools and platforms to enhance efficiency and provide real-time visibility into project status.
• Responsible and accountable for a successful Service Transition Execution as per contractual agreement
• Identify potential risks and document and deploy mitigation plans in agreement with stakeholders

Stakeholder Management

• Stakeholder Management: Serve as a key point of contact for senior leadership, clients, and internal teams, providing transparent reporting and strategic guidance on project portfolio health.
• Lead Client engagement & governance meetings such as WBR, MBR & QBRs
• Establish and maintain strong relationships with key client stakeholders, acting as a single point of contact for the assigned function
• Proactively manage and resolve potential issues, ensuring timely and effective problem resolution
• Gather and analyze client feedback to identify areas for improvement and implement changes to enhance the overall client experience
• Negotiate on issues and subjects with clients, ensuring that both parties align on expectations and deliverables

Financial Management

• Responsible and Accountable for delivering Budgeted Costs Savings for the line of business
• Build & lead Financial Improvement Plans of key levers linked to Revenue & Margins
• Drive cost estimation models in identifying opportunities and benefits to HCLTech and our Customers
• Create & manage SLA performance/penalties and drive the culture of consistent Zero-risk Service Credit delivery

Skill Requirements

Bachelors degree with 15-20+ years of experience with a minimum of 15+ years of relevant experience in project management.

• PMP, PgMP, Agile, or Scrum certification is highly preferred
• Lean Six Sigma Certification preferred
• ITIL Certification preferred

Other Requirements