Service Delivery Director (DPO)
India
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Job Description
Service Delivery Director (DPO)
Chennai, Tamil Nadu

Job Summary

General Manager – Transformation (E5.2)

Role Summary

HCLTech is seeking a seasoned General Manager – Transformation to lead strategic transformation initiatives across business operations, service delivery, and digital enablement. The role will drive operational excellence, process optimization, automation, and organizational change to deliver measurable business outcomes and sustainable growth.

Key Responsibilities

  • Define and execute enterprise transformation strategies aligned with business goals.
  • Lead large-scale transformation, process improvement, and operational excellence programs.
  • Drive adoption of digital technologies, AI, GenAI, automation, and analytics solutions.
  • Establish governance, KPIs, and value realization frameworks for transformation initiatives.
  • Partner with senior leadership and clients to identify and implement business improvement opportunities.
  • Lead change management efforts to drive adoption of new processes and operating models.
  • Track and deliver business benefits including productivity improvements, cost savings, and customer satisfaction enhancements.
  • Build and lead high-performing transformation teams.

Required Experience & Qualifications

  • 15+ years of experience in Transformation, Consulting, Operations, or Business Excellence.
  • Proven experience leading enterprise-wide transformation programs.
  • Strong stakeholder management experience with senior executives and clients.
  • Bachelor's degree required; MBA or equivalent preferred.

Key Skills

  • Business & Digital Transformation
  • Operating Model Design
  • Process Re-engineering
  • Lean Six Sigma & Continuous Improvement
  • Change Management
  • Program & Portfolio Management
  • AI, GenAI, Automation & Analytics
  • Executive Stakeholder Management
  • Strategic Planning & Value Realization

Preferred Certifications

  • Lean Six Sigma Black Belt
  • PMP/PgMP
  • Prosci Change Management
  • SAFe Agile
  • TOGAF

Success Measures

  • Transformation benefits realized
  • Operational efficiency improvements
  • Cost optimization and productivity gains
  • Automation and digital adoption
  • Customer and stakeholder satisfaction
  • Revenue and margin impact

HCL Competencies

  • Ideapreneurship
  • Customer First
  • Ownership & Accountability
  • Innovation
  • Collaboration
  • Strategic Leadership
  • Results Orientation

Role Purpose: Lead enterprise transformation programs that accelerate business growth, operational excellence, digital adoption, and value creation for HCLTech and its clients.

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Key Responsibilities

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Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.