Service Delivery Director (DPO)
India
Apply now
Job Description
Service Delivery Director (DPO)
Chennai, Tamil Nadu

Job Summary

Change and IT Director

Key Responsibilities

Managing the IBS Technology Landscape
•    Oversee IBS IT and Change functions, ensuring FCA compliance
•    Accountable for the overall IT strategy and delivery to ensure IBS operations teams can service its customers and remain compliant to regulatory responsibilities
•    Responsible for BCP, DR, and Ops Resilience activities
•    Manage and reduce IT risks of the IBS environment working collaboratively with clients, other partner organizations and third-party vendor
•    Evaluate technology operations and establish IT policies
•    Analyze business requirements and determine technology needs
•    Purchase and ensure efficient technology solutions
•    Report upgrade needs to upper management
•    Lead IT teams and build provider relationships
•    Manage IBS P&L, control budget spends, and report expenditure
Managing BAU Change Project 
•    Overall responsibility of Regulatory, Client driven and internal changes in the IT landscape to remain compliant with regulations
•    Translates the strategic direction and business objectives established by clients into holistic change management strategies  
•    Support project managers on daily change management activities and provide the appropriate levels of support and coaching for IBS and client team members 
•    Coach and guide project team members on IBS change and transformation projects in line with the business plans 
•    Lead new Scoping, Ideas and convert to project for the IBS business and wider HCL business as required
•    Contribute to the development of IBS practice, methodologies and people 
•    Work with wider HCL/IBS sales and leadership on business development opportunities, developing responses to client inquiries, creating solutions and estimating work efforts for new opportunities 
•    Achieve growth and sales targets, engage with senior executives and support the development of IBS employees and recruiting efforts

Skill Requirements

•    Proven experience as CTO/ CIO role of regulated business environment
•    Experience in working with AWS, Informix, AIX and legacy platforms.
•    Knowledge in Insurance Domain preferably Life and Pension
•    Experience in day to operations and projects in IT Risk, Info-sec, ASM, infrastructure and network management
•    Experience in analysis, implementation and evaluation of IT systems and their specifications
•    Able to understand and measure the impact of strategies and activities on the business
•    Build and maintain deep internal and some external/sector-wide relationships
•    Understands the broader context and operates with a global mindset
•    Self-motivator with the ability to work with much ambiguity
•    Understands the risks faced by the organization and the controls in place to manage and mitigate risks      

Other Requirements

•    Preferably degree / professional qualification or minimum 15 years of Leadership roles for Change / IT Strategy & Operations management with experience in delivering on transformation agenda for Insurance / FS companies.

•    15+ years of relevant work experience
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.