Service Delivery Director
India
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Job Description
Service Delivery Director
Bangalore, Karnataka

Job Summary

Delivery Manager responsible for end-to-end execution of OM (Order Management) initiatives within retail transformation programs. The role focuses on driving delivery excellence through strong planning, governance, and coordination across cross-functional teams including technology, business, and vendors.

Key responsibilities include managing the full delivery lifecycle, maintaining detailed project plans and RAAIDD logs, and ensuring seamless execution across workstreams such as fulfilment, supply chain, integration, and eCommerce. The role emphasizes Agile/hybrid delivery, risk and dependency management, and strong governance practices.

The position requires effective stakeholder and vendor management, with accountability for testing, deployment, and business readiness, while delivering key artefacts such as project plans, status reports, resource updates, and transition plans.

Key Responsibilities

Key ResponsibilitiesManage full project lifecycle delivery for OM-related initiatives.Develop and maintain detailed project plans and schedules.Coordinate execution across technology, business, and vendor teams.Manage project governance and reporting.Maintain project RAAIDD logs and escalation processes.Coordinate testing, deployment, cutover, and business readiness activities.Track resources, and dependencies.Skills & ExperienceProven project management experience within retail transformation programmes, ideally with some OM experience.Specific POD / workstream experience as well as OM, fulfilment, supply chain, Integration layer or eCommerce delivery experience.Strong governance and planning capability.Agile and hybrid delivery experience.Strong stakeholder and vendor management capability.Day-To-Day ActivitiesManaging project plans and schedules.Running project meetings / ceremonies, and governance forums.Coordinating delivery teams across Ingka / HCL.Updating status reports and RAAIDD logs.Managing stakeholder communications.Supporting testing, deployment, and business readiness.DeliverablesProject plans and schedules.Weekly status reports.RAAIDD logs and action trackers.Resource updates.Deployment and transition plans.

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.