Service Delivery Director
Romania
Job Description
Service Delivery Director
Others, Iasi
Job Summary
ole Summary
We are seeking an accomplished Senior Delivery Manager to lead large-scale delivery portfolios, ensure customer success, and drive operational excellence across multiple programs and accounts. The ideal candidate will be responsible for end-to-end service delivery, customer engagement, financial management, resource planning, risk governance, and continuous improvement while ensuring high-quality delivery aligned with business objectives.
Key Responsibilities
Delivery Leadership
- Own end-to-end delivery of multiple projects, programs, or client accounts.
- Ensure timely, quality, and cost-effective delivery of services and solutions.
- Drive delivery excellence through standardized processes, governance, and best practices.
- Monitor project health, delivery KPIs, SLAs, and customer commitments.
Stakeholder & Client Management
- Build and maintain strong relationships with clients, business leaders, and executive stakeholders.
- Act as the primary escalation point for delivery-related issues.
- Conduct regular governance reviews, steering committee meetings, and business reviews.
- Drive customer satisfaction and account growth opportunities.
People & Resource Management
- Lead and mentor delivery managers, project managers, and cross-functional teams.
- Forecast resource demand and optimize utilization across engagements.
- Drive talent development, succession planning, and employee engagement initiatives.
- Support hiring, onboarding, and workforce planning activities.
Financial & Operational Management
- Manage account P&L, revenue, margins, budgets, and cost optimization initiatives.
- Track financial performance and ensure achievement of business targets.
- Drive productivity improvements and operational efficiencies.
- Support contract management, renewals, and commercial discussions.
Risk, Compliance & Governance
- Ensure compliance with organizational policies, regulatory requirements, and customer obligations.
- Identify, assess, and mitigate delivery risks and issues proactively.
- Drive audit readiness and governance adherence across portfolios.
- Ensure business continuity and security requirements are met.
Transformation & Continuous Improvement
- Lead digital transformation and process improvement initiatives.
- Promote Agile, DevOps, Automation, AI, and innovation practices.
- Identify opportunities for service improvement and value realization.
- Drive lessons learned and continuous service enhancement programs.
Required Qualifications
- Bachelor's degree in Engineering, Computer Science, Business Administration, or a related field.
- 15+ years of experience in IT Services, Program Management, Delivery Management, or Operations.
- Proven experience managing large delivery portfolios and strategic customer engagements.
- Strong understanding of SDLC, Agile, DevOps, Cloud, and enterprise delivery models.
- Experience managing large distributed teams across multiple geographies.
- Excellent leadership, communication, negotiation, and stakeholder management skills.
- Strong financial acumen with experience managing budgets, margins, and forecasting.
Preferred Certifications
- PMP (Project Management Professional)
- PgMP (Program Management Professional)
- PRINCE2 Practitioner
- SAFe Agilist / Scrum Certifications
- ITIL Foundation or Expert
- Lean Six Sigma Green Belt / Black Belt
Key Competencies
- Delivery Governance
- Client Relationship Management
- Program & Portfolio Management
- Financial Management (P&L)
- Risk & Compliance Management
- Resource Planning & Workforce Management
- Customer Success
- Strategic Leadership
- Change & Transformation Management
- Business Development Support
Key Responsibilities
ole Summary
We are seeking an accomplished Senior Delivery Manager to lead large-scale delivery portfolios, ensure customer success, and drive operational excellence across multiple programs and accounts. The ideal candidate will be responsible for end-to-end service delivery, customer engagement, financial management, resource planning, risk governance, and continuous improvement while ensuring high-quality delivery aligned with business objectives.
Key Responsibilities
Delivery Leadership
- Own end-to-end delivery of multiple projects, programs, or client accounts.
- Ensure timely, quality, and cost-effective delivery of services and solutions.
- Drive delivery excellence through standardized processes, governance, and best practices.
- Monitor project health, delivery KPIs, SLAs, and customer commitments.
Stakeholder & Client Management
- Build and maintain strong relationships with clients, business leaders, and executive stakeholders.
- Act as the primary escalation point for delivery-related issues.
- Conduct regular governance reviews, steering committee meetings, and business reviews.
- Drive customer satisfaction and account growth opportunities.
People & Resource Management
- Lead and mentor delivery managers, project managers, and cross-functional teams.
- Forecast resource demand and optimize utilization across engagements.
- Drive talent development, succession planning, and employee engagement initiatives.
- Support hiring, onboarding, and workforce planning activities.
Financial & Operational Management
- Manage account P&L, revenue, margins, budgets, and cost optimization initiatives.
- Track financial performance and ensure achievement of business targets.
- Drive productivity improvements and operational efficiencies.
- Support contract management, renewals, and commercial discussions.
Risk, Compliance & Governance
- Ensure compliance with organizational policies, regulatory requirements, and customer obligations.
- Identify, assess, and mitigate delivery risks and issues proactively.
- Drive audit readiness and governance adherence across portfolios.
- Ensure business continuity and security requirements are met.
Transformation & Continuous Improvement
- Lead digital transformation and process improvement initiatives.
- Promote Agile, DevOps, Automation, AI, and innovation practices.
- Identify opportunities for service improvement and value realization.
- Drive lessons learned and continuous service enhancement programs.
Required Qualifications
- Bachelor's degree in Engineering, Computer Science, Business Administration, or a related field.
- 15+ years of experience in IT Services, Program Management, Delivery Management, or Operations.
- Proven experience managing large delivery portfolios and strategic customer engagements.
- Strong understanding of SDLC, Agile, DevOps, Cloud, and enterprise delivery models.
- Experience managing large distributed teams across multiple geographies.
- Excellent leadership, communication, negotiation, and stakeholder management skills.
- Strong financial acumen with experience managing budgets, margins, and forecasting.
Preferred Certifications
- PMP (Project Management Professional)
- PgMP (Program Management Professional)
- PRINCE2 Practitioner
- SAFe Agilist / Scrum Certifications
- ITIL Foundation or Expert
- Lean Six Sigma Green Belt / Black Belt
Key Competencies
- Delivery Governance
- Client Relationship Management
- Program & Portfolio Management
- Financial Management (P&L)
- Risk & Compliance Management
- Resource Planning & Workforce Management
- Customer Success
- Strategic Leadership
- Change & Transformation Management
- Business Development Support
Skill Requirements
ole Summary
We are seeking an accomplished Senior Delivery Manager to lead large-scale delivery portfolios, ensure customer success, and drive operational excellence across multiple programs and accounts. The ideal candidate will be responsible for end-to-end service delivery, customer engagement, financial management, resource planning, risk governance, and continuous improvement while ensuring high-quality delivery aligned with business objectives.
Key Responsibilities
Delivery Leadership
- Own end-to-end delivery of multiple projects, programs, or client accounts.
- Ensure timely, quality, and cost-effective delivery of services and solutions.
- Drive delivery excellence through standardized processes, governance, and best practices.
- Monitor project health, delivery KPIs, SLAs, and customer commitments.
Stakeholder & Client Management
- Build and maintain strong relationships with clients, business leaders, and executive stakeholders.
- Act as the primary escalation point for delivery-related issues.
- Conduct regular governance reviews, steering committee meetings, and business reviews.
- Drive customer satisfaction and account growth opportunities.
People & Resource Management
- Lead and mentor delivery managers, project managers, and cross-functional teams.
- Forecast resource demand and optimize utilization across engagements.
- Drive talent development, succession planning, and employee engagement initiatives.
- Support hiring, onboarding, and workforce planning activities.
Financial & Operational Management
- Manage account P&L, revenue, margins, budgets, and cost optimization initiatives.
- Track financial performance and ensure achievement of business targets.
- Drive productivity improvements and operational efficiencies.
- Support contract management, renewals, and commercial discussions.
Risk, Compliance & Governance
- Ensure compliance with organizational policies, regulatory requirements, and customer obligations.
- Identify, assess, and mitigate delivery risks and issues proactively.
- Drive audit readiness and governance adherence across portfolios.
- Ensure business continuity and security requirements are met.
Transformation & Continuous Improvement
- Lead digital transformation and process improvement initiatives.
- Promote Agile, DevOps, Automation, AI, and innovation practices.
- Identify opportunities for service improvement and value realization.
- Drive lessons learned and continuous service enhancement programs.
Required Qualifications
- Bachelor's degree in Engineering, Computer Science, Business Administration, or a related field.
- 15+ years of experience in IT Services, Program Management, Delivery Management, or Operations.
- Proven experience managing large delivery portfolios and strategic customer engagements.
- Strong understanding of SDLC, Agile, DevOps, Cloud, and enterprise delivery models.
- Experience managing large distributed teams across multiple geographies.
- Excellent leadership, communication, negotiation, and stakeholder management skills.
- Strong financial acumen with experience managing budgets, margins, and forecasting.
Preferred Certifications
- PMP (Project Management Professional)
- PgMP (Program Management Professional)
- PRINCE2 Practitioner
- SAFe Agilist / Scrum Certifications
- ITIL Foundation or Expert
- Lean Six Sigma Green Belt / Black Belt
Key Competencies
- Delivery Governance
- Client Relationship Management
- Program & Portfolio Management
- Financial Management (P&L)
- Risk & Compliance Management
- Resource Planning & Workforce Management
- Customer Success
- Strategic Leadership
- Change & Transformation Management
- Business Development Support
Other Requirements
ole Summary
We are seeking an accomplished Senior Delivery Manager to lead large-scale delivery portfolios, ensure customer success, and drive operational excellence across multiple programs and accounts. The ideal candidate will be responsible for end-to-end service delivery, customer engagement, financial management, resource planning, risk governance, and continuous improvement while ensuring high-quality delivery aligned with business objectives.
Key Responsibilities
Delivery Leadership
- Own end-to-end delivery of multiple projects, programs, or client accounts.
- Ensure timely, quality, and cost-effective delivery of services and solutions.
- Drive delivery excellence through standardized processes, governance, and best practices.
- Monitor project health, delivery KPIs, SLAs, and customer commitments.
Stakeholder & Client Management
- Build and maintain strong relationships with clients, business leaders, and executive stakeholders.
- Act as the primary escalation point for delivery-related issues.
- Conduct regular governance reviews, steering committee meetings, and business reviews.
- Drive customer satisfaction and account growth opportunities.
People & Resource Management
- Lead and mentor delivery managers, project managers, and cross-functional teams.
- Forecast resource demand and optimize utilization across engagements.
- Drive talent development, succession planning, and employee engagement initiatives.
- Support hiring, onboarding, and workforce planning activities.
Financial & Operational Management
- Manage account P&L, revenue, margins, budgets, and cost optimization initiatives.
- Track financial performance and ensure achievement of business targets.
- Drive productivity improvements and operational efficiencies.
- Support contract management, renewals, and commercial discussions.
Risk, Compliance & Governance
- Ensure compliance with organizational policies, regulatory requirements, and customer obligations.
- Identify, assess, and mitigate delivery risks and issues proactively.
- Drive audit readiness and governance adherence across portfolios.
- Ensure business continuity and security requirements are met.
Transformation & Continuous Improvement
- Lead digital transformation and process improvement initiatives.
- Promote Agile, DevOps, Automation, AI, and innovation practices.
- Identify opportunities for service improvement and value realization.
- Drive lessons learned and continuous service enhancement programs.
Required Qualifications
- Bachelor's degree in Engineering, Computer Science, Business Administration, or a related field.
- 15+ years of experience in IT Services, Program Management, Delivery Management, or Operations.
- Proven experience managing large delivery portfolios and strategic customer engagements.
- Strong understanding of SDLC, Agile, DevOps, Cloud, and enterprise delivery models.
- Experience managing large distributed teams across multiple geographies.
- Excellent leadership, communication, negotiation, and stakeholder management skills.
- Strong financial acumen with experience managing budgets, margins, and forecasting.
Preferred Certifications
- PMP (Project Management Professional)
- PgMP (Program Management Professional)
- PRINCE2 Practitioner
- SAFe Agilist / Scrum Certifications
- ITIL Foundation or Expert
- Lean Six Sigma Green Belt / Black Belt
Key Competencies
- Delivery Governance
- Client Relationship Management
- Program & Portfolio Management
- Financial Management (P&L)
- Risk & Compliance Management
- Resource Planning & Workforce Management
- Customer Success
- Strategic Leadership
- Change & Transformation Management
- Business Development Support
Information at a Glance