Service Delivery Lead
Sri Lanka
Job Description
Service Delivery Lead
Colombo, Western
Job Summary
Operations Management , Meeting Client SLA and internal metrics , People Management , Kaizen & Innovation , Solution Mindset
Key Responsibilities
1. Brining New Ideas And Innovation For Process Development And Overall Organizational Progress.
2. Improve The Operational Systems, Processes And Policies In Support Of Organizations Mission - Specifically, Support Better Management Reporting, Information Flow And Management, Business Process And Organizational Planning
3. Individual Should Have Ability To Provide Solutions Commensurate With The Customersâ Needs Within The Ambit Of The Given Environment So As To Lead To Business Results.
4. Supervise And Coach Team Leaders, Managers On Weekly Basis
5. Understand Client Requirements And Accountable In Ensuring Support Team Is Meeting Client Expectations
2. Improve The Operational Systems, Processes And Policies In Support Of Organizations Mission - Specifically, Support Better Management Reporting, Information Flow And Management, Business Process And Organizational Planning
3. Individual Should Have Ability To Provide Solutions Commensurate With The Customersâ Needs Within The Ambit Of The Given Environment So As To Lead To Business Results.
4. Supervise And Coach Team Leaders, Managers On Weekly Basis
5. Understand Client Requirements And Accountable In Ensuring Support Team Is Meeting Client Expectations
Skill Requirements
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Other Requirements
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Information at a Glance