Service Delivery Lead
India
Job Description
Service Delivery Lead
Noida, Uttar Pradesh
Job Summary
| JF Name | Band | Experience (Years) | Roles and Responsibilities | Skills | Qualification | Shift Timing/ Location |
| Manager (Supervisor) | E4.1 | 14+ | 1. Leading an operations team in Accounts Payables/ Vendor recon/ Account Recon domain 2. Be responsible to drive end to end operational responsibilities for the assigned track/portfolio 2. Be responsible for day-to-day activities and performance of the team members 3. Drive contractual SLA/KPI and operational metrics targets . 4. Oversee and manage performance and service quality to guarantee customer satisfaction. 5. Identify, Develop & implement continuous improvement program to increase productivity, product knowledge, efficiency & reduce cost. 8. Monitor & evaluate the performance of the team in all areas, including positive recognition & rewards, addressing individual performance improvements and identifying training gaps or needs. 9. Assist team members to resolve problems and / or escalate issues to deliver integrated leadership if appropriate. 10. Design and manage end to end internal and client facing operations stakeholder/governance management 11. Guide, groom and develop supervisors in span |
1. Extensive end to end knowledge of P2P. 2. Hands on experience in AP end to end activities. 3. Establish and maintain of end to end AP process controls. 4. Good Accounting knowledge for AP month end close. 5. Strong experience and understanding on commonly used ERPs and workflow tools. 6. Hands on working experience on SAP. 7. Experience in managing a Vendor Helpdesk and resolving AP process discrepancies both with internal & external customers. 8. Good knowledge of MS Office applications and advanced excel skills 9. Good Accounting Knowledge and Basic Journal Entries 10. Good Knowledge of Vendor Account Reconciliation and Month-end accruals 11. Onshore or Remote transition experience for at least 1 project 12. Excellent written and verbal communication skills 13. Good problem solving skills 14. working experience on MIS, should have sound knowledge of various AP related metrics 15. Team leading experience of minimum team size 50+ FTEs 16. Ability to drive Operational efficiency and Transformation across end to end process landscape. |
B.Com / M.Com / MBA Finance | - Candidate should be flexible for 24&7 as per client/ internal management requirement - should be willing to operate in India and travel/ relocate to outside India location based on project requirements |
Key Responsibilities
1. Brining New Ideas And Innovation For Process Development And Overall Organizational Progress.
2. Improve The Operational Systems, Processes And Policies In Support Of Organizations Mission - Specifically, Support Better Management Reporting, Information Flow And Management, Business Process And Organizational Planning
3. Individual Should Have Ability To Provide Solutions Commensurate With The Customersâ Needs Within The Ambit Of The Given Environment So As To Lead To Business Results.
4. Supervise And Coach Team Leaders, Managers On Weekly Basis
5. Understand Client Requirements And Accountable In Ensuring Support Team Is Meeting Client Expectations
2. Improve The Operational Systems, Processes And Policies In Support Of Organizations Mission - Specifically, Support Better Management Reporting, Information Flow And Management, Business Process And Organizational Planning
3. Individual Should Have Ability To Provide Solutions Commensurate With The Customersâ Needs Within The Ambit Of The Given Environment So As To Lead To Business Results.
4. Supervise And Coach Team Leaders, Managers On Weekly Basis
5. Understand Client Requirements And Accountable In Ensuring Support Team Is Meeting Client Expectations
Skill Requirements
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Other Requirements
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Information at a Glance