Job Summary

 - should have understanding of end to end Order to Cash  (OTC) operations and SME expertise and experience in B2B Collections/ Credit Control team
 -should have experience as Individual Contributor and Team Lead/ Manager in  outbound Colections and Credits team 
-  should have good experience & understanding of Collections strategy , Ledger account maintance and month end AR reporting
- should have expertise in tracking, managing and reporting performance and business metrics for Collections and Credits
15+ yrs exp

Key Responsibilities

Work  as a Team Manager for B2B Credit and Collections .
Key responsibilities would include :-
 - Lead a team of Collection and Credit Analysts, SMEs and Team Leads for the assigned AR Portfolio.  
 - Be the primary owner of team's performance and service levels 
-  Identify and lead efforts to execute process improvements and transformation opportunities
- Be responsible to produce and manage daily and monthly  SLA/KPI reports (performance and business metrics) 
 - Be responsible to implement industry best OTC operational practises, identify tools and technology as applicable for the process
- Lead internal and external goverance for team performance and process health 
-  Be the process owner in Collections and Credit team and provide guidance to overall team
 - Drive operational excellence and responsible for people and performance management

Skill Requirements

- Good communication skills
- Analytical & problem solving skills.
 - Able to speak and coordinate with other functions inorder to resolve the issues on time
 - Prior Team handling and people management is mandatory 
 - Managing customer experience
- Stakeholder and change management

Other Requirements

'- Hands on experience in SAP(including invoicing, contracts, workflows)
- Preferable: Zendesk, Seibel CRM
- Experience in Workflow tools
- Experience in MS Office
- Experience in Visio (Creating process flows/Blue prints)