Service Delivery Lead
India
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Job Description
Service Delivery Lead
Chennai, Tamil Nadu

Job Summary

Business SME will align with O2C/P2P track and support on implementation of application such as S4 Hana, eCommerce, Salesforce, Portal , Highradius etc..and will support our client ( Oil& Gas Industry) product level Transformation strategy and Identify , execute process improvement, standardization and automation opportunities to drive value for the customer and ensure Efficient Operations by driving required operating model , Cost savings, Automation, Technology enhancements.

Key Responsibilities

  • Participate in meetings/Workshops.
  • As-Is process walkthrough (L6 level) , Demos , controls understanding and walkthrough , Process variations by region / Value chain
  • Support during global/detailed design
  • Attribute / Data Gathering towards as-is
  • Provide details to complete design sheet requirement.
  • Understanding on tool and global / Detailed design
  • Change Impact and required SOP change assessment.
  • Coordinating with Ops, Implementation partners and Product Vendors to gather data required configuration and workflow mapping.
  • Support on SOP changes / amendment - SOP /WI/Job aids , SAP/Application Navigation
  • Support during SIT to Hypercare
  • Support to UAT users, clarify questions on Global design and exception scenarios.
  •  

Skill Requirements

  • Experience: Experience in OTC domain with rich experience in Master Data ( MDM/CDH) , Order Management , Cash Applications, Collections and Deduction . Disputes.
  • OTC Tools and Industry Benchmarks – Poses knowledge of Industry wide trends on OTC Tools and Best-In-Class Processes , Product expertise in OTC  as end user and experience in data gathering required for configuration and workflow mapping.
  • Transformation Experience: Having at least 5 years of relevant experience in driving transformation initiatives within OTC domain.
  • Solutions/Due Diligence – Having  experience in To-Be Process design and implementation , participating in Global Design workshops and report outs.,
  • Documentation / TTT : Experience in helping in securing required documentation and end user training.

Operational Experience : Should have experience in Managing service delivery of O2C/P2P Processes 

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.