Job Summary
Job Description: Group Manager – Business Banking
Position Title
Group Manager – Business Banking
Department
Business Banking
Location
As per business requirement
Reports To
Regional Head / Senior Group Manager / Deputy General Manager – Business Banking
Role Purpose
The Group Manager – Business Banking is responsible for driving business growth, portfolio management, customer acquisition, and relationship management within the Business Banking segment. The role focuses on managing a team of Relationship Managers, growing assets and liabilities, ensuring high-quality credit portfolios, and delivering superior customer experience while maintaining regulatory and compliance standards.
Key Responsibilities
Business Development & Portfolio Growth
- Drive business banking growth by acquiring new customers and expanding relationships with existing clients.
- Achieve assigned targets for assets, liabilities, revenue, fee income, and profitability.
- Identify business opportunities within SME, MSME, and Mid-Market customer segments.
- Promote banking products including working capital, term loans, trade finance, cash management, and liability products.
- Drive cross-selling of banking and financial products to maximize customer wallet share.
Relationship Management
- Build and maintain strong relationships with business banking customers.
- Act as a trusted advisor to customers by understanding their business requirements and financial needs.
- Ensure high levels of customer satisfaction and retention.
- Address customer escalations and provide timely resolution.
Credit & Risk Management
- Assess customer funding requirements and coordinate preparation of credit proposals.
- Ensure credit quality and adherence to underwriting standards.
- Monitor portfolio performance and proactively manage delinquency risks.
- Work closely with Credit and Risk teams to ensure sound portfolio management.
- Maintain portfolio health within prescribed risk parameters.
Team Leadership & Management
- Lead and mentor Relationship Managers and Business Development teams.
- Set performance goals, track productivity, and conduct regular reviews.
- Support team members in customer acquisition and relationship management.
- Drive employee engagement and capability-building initiatives.
- Foster a culture of accountability, collaboration, and customer focus.
Business Planning & Execution
- Develop and implement business plans aligned with organizational objectives.
- Track business performance against budgets and targets.
- Analyze market trends, competitor activities, and customer needs.
- Implement strategic initiatives to drive business growth and operational efficiency.
Compliance & Governance
- Ensure adherence to regulatory guidelines, internal policies, and audit requirements.
- Maintain compliance with KYC, AML, and banking regulations.
- Ensure proper documentation and process adherence across all transactions.
- Support audit and regulatory inspections as required.
Stakeholder Management
- Collaborate with Credit, Operations, Product, Risk, Compliance, and Service teams.
- Coordinate effectively with internal stakeholders for seamless customer servicing.
- Participate in management reviews and business performance discussions.
- Represent the bank in customer meetings and industry forums when required.
Key Performance Indicators (KPIs)
- Business portfolio growth
- Revenue and profitability achievement
- Asset and liability acquisition
- Fee income generation
- New customer acquisition
- Portfolio quality and delinquency control
- Customer satisfaction and retention
- Cross-sell performance
- Team productivity and performance
- Compliance and audit adherence
Skill Requirements
Educational Qualifications
Essential
- Bachelor's Degree in Commerce, Finance, Banking, Economics, Business Administration, or related field.
Preferred
- MBA / PGDM in Finance, Marketing, Banking, or related discipline.
- Professional certifications in Banking, Credit, Risk Management, or Financial Services.
Experience
- 8-12 years of experience in Banking and Financial Services.
- Minimum 4-6 years of experience in Business Banking, SME Banking, Commercial Banking, or Relationship Management.
- Proven track record of achieving business growth and portfolio targets.
- Experience in handling SME/MSME customer portfolios and credit products.
- Prior experience in leading teams is preferred.
Required Competencies
Functional Competencies
- Business Banking & SME Banking
- Relationship Management
- Credit Analysis & Underwriting
- Trade Finance & Working Capital Products
- Portfolio Management
- Financial Statement Analysis
- Sales & Business Development
- Risk and Compliance Management
Behavioral Competencies
- Leadership & Team Management
- Strategic Thinking
- Customer Centricity
- Problem Solving
- Negotiation & Influencing Skills
- Decision Making
- Communication & Presentation Skills
- Results Orientation
Preferred Industry Background
- Private Sector Banks
- Public Sector Banks
- Commercial Banks
- Foreign Banks
- NBFCs
- Financial Institutions servicing SME/MSME segments