Service Delivery Lead
India
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Job Description
Service Delivery Lead

Key Responsibilities

Key Responsibilities:

  • 15+ years of experience in AI product management, or technology transformation roles.
  • Strong experience in AI-driven product development and implementing technology transformation strategies, especially in areas such as GenAI, Agent Transformation.
  • Deep understanding of AI technologies, machine learning, and data analytics applications.
  • Demonstrated success in managing go-to-market strategies, creating customized content, and supporting sales enablement efforts.

Job Summary

Product Strategy and Plan: Drive yearly planning exercise around our Artificial Intelligence Transformation offering, articulating the needs / pain points from our clients, how they evolve and how the product responds to these needs and how we differentiate from competitors. You will be supporting the development of a clear architecture for solution; articulation around value pools, use cases and underlying tech/human enablers; and connection with other HCLTech offerings.

Management and support for go-to-market per Domain. In collaboration with different HCLTECH domain teams, align on Domain priorities and specific GTM plans (incl. customized content needed, specific campaigns, and priority clients)

Support the leadership team in setting up and orchestrating the right governance, prepare and animate the regular meetings / calls associated with Build and Roll Out

Skill Requirements

  • Strong technical acumen in AI, machine learning, data analytics, and related technologies, coupled with a deep understanding of business strategy and operations
  • Expertise in go-to-market strategies
  • Ability to prioritize and manage complex backlogs and handle product development.
  • Client relationship management, with the ability to engage clients at a strategic level and deliver tailored solutions to meet their unique business needs.

Education Requirement

Educational Background:

  1. A Bachelor's or Master's degree in a relevant field such as Computer Science, Engineering, Business Administration, or a related technical discipline.
  2. A strong academic foundation in AI, machine learning, or data science is highly preferred.
  3. Additional certifications in areas such as Artificial Intelligence, Machine Learning, Data Science, Business Strategy, or Product Management would be advantageous.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.