Service Delivery Manager (DFS)
Saudi Arabia
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Job Description
Service Delivery Manager (DFS)
Others, Others

Job Summary

Manage end-to-end IT service delivery and operationsLead cross-functional teams (40+ members) across ITSM processesEnsure SLA/KPI compliance, governance, and reportingDrive process improvements, automation, and standardizationLeverage ServiceNow for workflow optimizationHandle stakeholder communication and customer engagementLead continuous service improvement (CSI) initiativesBuild and mentor high-performing teams

Key Responsibilities

Manage end-to-end IT service delivery and operationsLead cross-functional teams (40+ members) across ITSM processesEnsure SLA/KPI compliance, governance, and reportingDrive process improvements, automation, and standardizationLeverage ServiceNow for workflow optimizationHandle stakeholder communication and customer engagementLead continuous service improvement (CSI) initiativesBuild and mentor high-performing teams

Skill Requirements

Manage end-to-end IT service delivery and operationsLead cross-functional teams (40+ members) across ITSM processesEnsure SLA/KPI compliance, governance, and reportingDrive process improvements, automation, and standardizationLeverage ServiceNow for workflow optimizationHandle stakeholder communication and customer engagementLead continuous service improvement (CSI) initiativesBuild and mentor high-performing teams

Other Requirements

Manage end-to-end IT service delivery and operationsLead cross-functional teams (40+ members) across ITSM processesEnsure SLA/KPI compliance, governance, and reportingDrive process improvements, automation, and standardizationLeverage ServiceNow for workflow optimizationHandle stakeholder communication and customer engagementLead continuous service improvement (CSI) initiativesBuild and mentor high-performing teams
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.