Service Delivery Manager (DFS)
India
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Job Description
Service Delivery Manager (DFS)
Hyderabad, Telangana

Job Summary

Security Service Delivery Manager (Sec SDM) (L3) \\r\\n\\r\\nGovernance – Security Service Delivery Management \\r\\n\\r\\nLocation: Hyderabad / Bangalore \\r\\nExperience: 10–12 Years \\r\\n\\r\\nRole Summary \\r\\n\\r\\nThe Security Service Delivery Manager (Sec SDM) will be responsible for governing and overseeing the delivery of enterprise security services, ensuring compliance with contractual commitments, security policies, regulatory requirements, and business expectations. The role acts as the primary interface between security operations teams, service delivery teams, customer stakeholders, and leadership to drive service excellence, risk management, and continuous improvement.

Key Responsibilities

Roles and Responsibilities \\r\\n\\r\\nAct as the primary governance lead for cybersecurity service delivery across security operations, vulnerability management, IAM, endpoint security, network security, and compliance services. \\r\\n\\r\\nMonitor security service performance against agreed SLAs, KPIs, OLAs, and contractual commitments. \\r\\n\\r\\nLead regular service review meetings with stakeholders, presenting operational performance, risks, trends, and improvement initiatives. \\r\\n\\r\\nCoordinate with security tower leads, SOC teams, infrastructure teams, and service providers to ensure seamless delivery of security services. \\r\\n\\r\\nManage security-related escalations, major incidents, and service risks, ensuring timely resolution and stakeholder communication. \\r\\n\\r\\nReview security operational metrics, audit findings, vulnerability trends, compliance gaps, and remediation plans. \\r\\n\\r\\nDrive continual service improvement initiatives focused on enhancing security posture, operational efficiency, and customer satisfaction. \\r\\n\\r\\nEnsure adherence to governance frameworks, security policies, regulatory requirements, and audit controls. \\r\\n\\r\\nSupport customer audits, compliance reviews, risk assessments, and executive governance forums. \\r\\n\\r\\nManage service reporting, security dashboards, action trackers, and executive-level presentations. \\r\\n\\r\\nCollaborate with project and transition teams to support new security initiatives, technology onboarding, and service transformations.

Skill Requirements

Mandatory Skills \\r\\n\\r\\nSecurity Service Delivery Management \\r\\n\\r\\nSecurity Governance & Compliance \\r\\n\\r\\nCybersecurity Operations \\r\\n\\r\\nSLA & KPI Management \\r\\n\\r\\nRisk & Escalation Management \\r\\n\\r\\nVulnerability & Compliance Management \\r\\n\\r\\nStakeholder & Customer Management \\r\\n\\r\\nService Review & Governance Reporting \\r\\n\\r\\nITIL Service Management \\r\\n\\r\\nSecurity Incident Management \\r\\n\\r\\nPreferred Skills \\r\\n\\r\\nIdentity & Access Management (IAM) \\r\\n\\r\\nSecurity Operations Center (SOC) \\r\\n\\r\\nEndpoint & Network Security \\r\\n\\r\\nSIEM Platforms \\r\\n\\r\\nPower BI & Executive Reporting \\r\\n\\r\\nVendor & Contract Management

Other Requirements

 Certifications \\r\\n\\r\\nMandatory \\r\\n\\r\\nITIL v4 Foundation \\r\\n\\r\\nPreferred \\r\\n\\r\\nCISSP \\r\\n\\r\\nCISM \\r\\n\\r\\nISO 27001 Lead Implementer / Lead Auditor \\r\\n\\r\\nCompTIA Security+ \\r\\n\\r\\nSoft Skills \\r\\n\\r\\nStrong stakeholder and customer management skills \\r\\n\\r\\nExcellent communication and presentation abilities \\r\\n\\r\\nStrong risk management and decision-making capabilities \\r\\n\\r\\nLeadership and conflict-resolution skills \\r\\n\\r\\nStrategic and service-oriented mindset
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.