Service Delivery Manager (DFS)
India
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Job Description
Service Delivery Manager (DFS)
Noida, Uttar Pradesh

Job Summary

Key responsibilities include coordinating with cross-functional teams, vendors, and stakeholders to ensure timely resolution of incidents, service requests, and operational issues. The Service Delivery Manager oversees service governance, conducts regular performance reviews, prepares operational reports, and ensures compliance with organizational policies and regulatory requirements. The role also involves risk management, change management, capacity planning, and implementation of best practices to enhance service reliability and customer experience.

Key Responsibilities

Key responsibilities include coordinating with cross-functional teams, vendors, and stakeholders to ensure timely resolution of incidents, service requests, and operational issues. The Service Delivery Manager oversees service governance, conducts regular performance reviews, prepares operational reports, and ensures compliance with organizational policies and regulatory requirements. The role also involves risk management, change management, capacity planning, and implementation of best practices to enhance service reliability and customer experience.

Skill Requirements

Key responsibilities include coordinating with cross-functional teams, vendors, and stakeholders to ensure timely resolution of incidents, service requests, and operational issues. The Service Delivery Manager oversees service governance, conducts regular performance reviews, prepares operational reports, and ensures compliance with organizational policies and regulatory requirements. The role also involves risk management, change management, capacity planning, and implementation of best practices to enhance service reliability and customer experience.

Other Requirements

Key responsibilities include coordinating with cross-functional teams, vendors, and stakeholders to ensure timely resolution of incidents, service requests, and operational issues. The Service Delivery Manager oversees service governance, conducts regular performance reviews, prepares operational reports, and ensures compliance with organizational policies and regulatory requirements. The role also involves risk management, change management, capacity planning, and implementation of best practices to enhance service reliability and customer experience.
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.