Service Delivery Manager (DPO)
Brazil
Job Description
Service Delivery Manager (DPO)
Sao Paulo, São Paulo

Job Summary

CAA (Cloud Architect Advisory)
•    This is SAP Cloud Architect position which is elevated role as per career progression/ path for SAP Basis consultant. Architect’s primary role/ responsibility is to plan/ design & guide customers about their SAP Landscape and for this job position also expectation is that selected candidate will perform similar responsibilities to guide SAP Customers about their landscape on SAP RISE Platform.
•    SAP RISE Platform offers all latest SAP Technologies (Products) with options for customer to select their own Hyperscaler (AWS, Azure or GCP).
•    CAA team member works very closely with SAP presales team to understand Customer requirement for their landscape and based on their SAP Product/ Infrastructure selection create their to-be landscape architecture/ design.
•    CAA team member has responsibility to discuss landscape architecture (setup & build process, dependencies etc.) with Customer leaders & their technical team. (Refer detailed Roles & Responsibilities below)
•    This role is Customer facing and will require to join meetings, answer technical queries from customer team & present assessments.
•    Since it is an architect role so there will not be any hands on work.

Technical skill and experience required:

9+  years (CAA Role)- REX (SAP Basis, SAP HANA and S/4 HANA skills, Migration/ Upgrades & Experience on Any Cloud (AWS, MS Azure, GCP) – Good Comm Skill ,who can articulate , Exp in Customer Facing 

Key Responsibilities

Roles and Responsibilities:

As a Technical Architect below would be the Roles & Responsibilities and to perform this job proper KT & Training will be 
provided once onboarded in the account:
Bill Of Material Review & Analysis
▪ Review technical accuracy of Bill Of Material to validate that no obsolete version product (ECC etc.) is selected to build on 
SAP RISE platform
▪ Provide feedback to the Sales Team on Bill Of Material to confirm if selected product and version is available to build
▪ Do technical validation of customer landscape to validate Product version build viability
▪ Analyze Early Watch Reports & Technical Data to validate hardware selection/ sizing.
▪ Work closely with Sales Team on architecture, landscape, and to-be.
▪ Sizing the to be Landscape for Migrations.
Customer Deal Support – Pre-Signature
▪ Prepare Technical Assessments to discuss with Customer and explain about their to-be landscape
▪ Conduct Technical Assessments with customers
▪ Perform workshops with customer (networking, HA concepts, RACI reviews)
Customer Deal Support – Post Signature
▪ Onboarding Questionnaire Support (assist customer with questions on onboarding)
▪ Answer questions of customer relating to delivery
▪ Provide delivery with key information during sales cycle
▪ Provide turnover to delivery of key items during sales cycle
▪ Answer questions of delivery specific to the delivery

Skill Requirements

Technical skill and experience required:

9 to 11 Years REX (SAP Basis, SAP HANA and S/4 HANA skills, Migration/ Upgrades & Experience on Any Cloud (AWS, MS Azure, GCP) – Good Comm Skill ,who can articulate , Exp in Customer Facing 

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.