Service Delivery Manager (DPO)
India
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Job Description
Service Delivery Manager (DPO)
Hyderabad, Telangana

Job Summary

Process: Finance and Accounting process for a Healthcare account

Position: Process Manager (Band E 3.1)

Job Description:

  • Strong experience and end to end understanding of ERP based F&A BPO processes, with multiple line of businesses, SLAs and KPIs

Qualifications:  

  • Essential: Bachelor in Commerce
  • Preferred: M.com/MBA (Finance), CA Inter, ICWA Inter

Experience:

  • Overall 12 + Year of experience in a ITES/BPO/KPO Analytical
  • Should have good experience in managing F & A – General Ledger & RTR and engaged in reviewing the activities performed by team
  • Managing the shared service relationship with Customer
  • Monitoring shared service performance against agreed SLA & KPIs
  • Experience in team handling
  • Industry experience in handling escalations, Performance and People management & client management
  • Perform reconciliations and support month end activities
  • Experience in F & A process transformation and reengineering initiatives

Should have performed Quality checks

Functional Competencies                                     

  • Good knowledge of MS Office applications
  • Intermediate to high level of proficiency in MS-Excel
  • Proficient Email Writing Skills & Presentation skills
  • Good knowledge in working with some of the F & A application platforms, like SAP, Oracle, ERP, Workday, Blackline

 

Key Responsibilities

Technical Skills:

- Advanced understanding of accounting, general ledger, R2R close, journal entries, revenue recognition, accruals, prepayments, intercompany, reconciliations, statutory reporting, management reporting, and audit support.

- Strong knowledge of accounting standards, financial statement preparation, tax calculation support, regulatory reporting, SOX/internal controls, and audit evidence requirements.

- Hands-on working knowledge of BlackLine or similar reconciliation tools, ERP systems, HFM or reporting tools, and MS Office, especially advanced Excel and PowerPoint.

- Strong analytical skills to review variances, identify unusual balances, validate account movements, assess reconciliation quality, and drive exception resolution.

US GAAP and IFRS knowledge is required, with ability to apply accounting judgment to reserves, capitalization, expense recognition, revenue recognition, tax provisions, and complex transactions.

 

Skill Requirements

Lead and Delivery Skills:

- Ability to supervise small to medium teams, allocate work, monitor productivity, review outputs, provide feedback, and build accountability during transition and stabilization.

- Strong communication skills to interact with client finance teams, controllership, auditors, tax teams, transition teams, and internal delivery leadership.

- Good problem-solving, presentation, governance, and stakeholder management skills with ability to summarize issues, impact, actions, owners, and timelines.

- Ability to work in a transition environment with changing priorities, detailed documentation needs, tight close timelines, and client-aligned delivery expectations.

 

Others: 

  • Willing to work in Night Shifts

 

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.