Service Delivery Manager (SDM)
India
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Job Description
Service Delivery Manager (SDM)
Noida, Uttar Pradesh

Job Summary

Service Delivery Manager (SDM)

The Service Delivery Manager (SDM) is responsible for ensuring seamless delivery of IT infrastructure and managed services while maintaining agreed service levels, customer satisfaction, operational excellence, and continuous service improvement. The role involves managing service operations, stakeholder engagement, governance, risk management, and cross-functional teams to deliver high-quality services aligned with business objectives.

Key Responsibilities

SDM

Skill Requirements

SDM

Other Requirements

SDM
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.