Service Delivery Manager (DPO)
United States
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Job Description
Service Delivery Manager (DPO)
Houston, Texas

Job Summary

Advanced Scheduler - Supply Scheduling and Logistics Coordination

Key Responsibilities

• Lead complex supply scheduling activities for high-impact products, assets, transportation modes, refinery supply, or customer commitment areas.
• Provide advanced scheduler SME support for complex logistics, optimization, stakeholder coordination, and operational decision-making.
• Resolve complex scheduling conflicts, carrier constraints, supply disruptions, inventory imbalances, quality issues, contract execution risks, and operational trade-offs.
• Provide senior commercial judgment on logistics value capture, cost-saving, revenue-generating opportunities, and supply chain improvement initiatives.
• Act as the senior operational liaison across traders, optimizers, refineries, terminals, carriers, third parties, accounting, and internal business functions.
• Guide compliance-sensitive decisions involving credit guidelines, regulatory requirements, quality requirements, transportation policies, contractual obligations, and internal controls.
• Mentor E1.1 / E1.2 schedulers, provide escalation support, standardize scheduling practices, and support capability uplift / knowledge transfer.
• Support cross-asset problem solving, lessons learned, issue prevention, and operational standardization across the scheduler team.

Skill Requirements

• Advanced expertise in fuels, crude, NGL, product, pipeline, chemicals, or bulk liquids scheduling operations.
• Strong command of multi-modal transportation nominations, inventory reliability, contract execution, logistics optimization, and operational risk management.
• Advanced commercial judgment, analytical thinking, decision-making, escalation management, and problem-solving in a 24/7 environment.
• Strong stakeholder leadership across commercial, refinery, terminal, carrier, accounting, third-party, and internal control interfaces.
• Ability to mentor schedulers and provide SME guidance on supply chain areas, logistical capabilities, operating constraints, and controls.
• Proficiency in Microsoft Office; SAP proficiency preferred where required; ability to work independently within compliance and internal control requirements.

Other Requirements

Language - English

Education - Bachelor’s degree in Engineering, Supply Chain, Business, or relevant technical field; equivalent experience as approved by Buyer.

Experience - 8 - 10 years relevant experience in scheduling bulk liquids movements, refining, pipeline, chemicals, logistics, or related operations.

 

Shift Timings - 24/7 operations support / rotational or global coverage as per business need
Maximum Salary (US):  120000
Minimum Salary (US):  110000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.